Job Title: Contract Administration and Customer Relations Officer

Department: Support Services 

Location: Addis Ababa

Reports To: Senior Contract Administration and Customer Relations Officer

Salary: Negatable 

The Contract Administration and Customer Relations Officer is responsible for managing the entire life-cycle of sales contracts related to apartment developments, ensuring accurate documentation, compliance, and timely execution. Additionally, this role involves maintaining excellent customer relationships post-sale, addressing client inquiries, and ensuring customer satisfaction throughout the sales process and beyond.

Key Responsibilities: 

Contract Administration:

• Draft, review, and manage sales agreements and related contractual documents for apartment sales.

• Ensure all contracts comply with legal requirements and company policies.

• Coordinate with legal advisors and internal departments to facilitate smooth contract approval and signing processes.

• Maintain organized records of all contracts, amendments, and related correspondence.

• Monitor contract milestones, payment schedules, and deadlines, ensuring timely fulfillment by all parties.

• Handle contract amendments, renewals, or cancellations as needed.

Customer Follow-up & Relations:

• Serve as the primary point of contact for customers from initial inquiry through post-sale support.

• Follow up with clients to ensure understanding of contract terms, payment schedules, and project updates.

• Address customer inquiries, concerns, and complaints promptly and professionally.

• Provide clients with updates on project progress, delivery timelines, and after-sales services. 

• Gather feedback from clients to improve service quality and customer satisfaction.

• Foster long-term relationships with clients to encourage repeat business and referrals.

Additional Duties:

• Collaborate with sales, legal, finance, and project teams to ensure seamless contract execution.

• Assist in preparing reports on contract status, sales progress, and customer satisfaction metrics.

• Stay updated on industry regulations, company policies, and best practices related to real estate contracts and customer service.

Job Requirements

Qualifications & Skills:

• Bachelor’s degree in Law, Business Administration, or related field with minimum  3 years work experience,

• Proven experience in contract administration, customer service, or sales support within real estate or property development.

• Strong understanding of real estate sales processes and contractual obligations.

• Excellent communication, negotiation, and interpersonal skills.

• High attention to detail and organizational skills.

• Ability to handle sensitive information confidentially.

• Proficiency in MS Office Suite and contract management software.

Preferred Attributes:

• Knowledge of local real estate laws and regulations.

• Customer-focused mindset with problem-solving abilities.

• Ability to work independently and as part of a team in a fast-paced environment

How To Apply

Applicants who fulfil the above-mentioned criteria can submit non-returnable application letter, CV and relevant supporting documents within 10 consecutive days in a word or one PDF file to the following email 
address:: realityhrgs@gmail.com  com by mentioning the job title in the subject line Or interested applicants can apply in person at Reality Real Estate Office bole brass near Yugo City Church, reality plaza 
Building 6th floor.

Only those candidates who meet the minimum above requirements will be contacted for interview. 

Application Deadline July 20,2025 

For additional Information you can call at: +251116663339