Job Purpose:- To oversee all maintenance, repair, and installation activities, and increase operational effectiveness by reducing failure and downtime. 

Generic Duties:

• Plans, leads, organizes, staffs & controls department’s overall activities,

• Designs and implements procedures, systems, and tools to maximize departmental operating efficiency,

• Assesses risks by following industry trends to ensure profitability, company survival and provide solutions,

• Coaches, mentors, and develops employees through periodic performance evaluations and ongoing performance dialogue and feedback,

• Ensures adherence to company policies and procedures and undertake disciplinary actions if the need arises,

• Tracks expenses and overseeing the budget for maintenance, 

Main Duties and Responsibilities:

• Leads all maintenance & machine installation processes and operations, 

• Plan and manage all repair and installation activities, 

• Conducts regular inspections of the facilities to detect and resolve problems.

• Ensures all repair and installation document are up to date,   

• Monitor equipment inventory and place orders, when necessary, 

• Plan and strategize the execution of machine installation, in collaboration with respective function, select technicians for installation. 

• Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required,

• Conducts risk assessments of processes and tasks in the functions,

• Ensures shift handovers and shift reports are completed at the start and end of each shift.

• Ensures that all maintenance & installation operations comply with safety, quality, and environmental regulations,

• Maintain well organized, secure consumables inventory and replenishment system, 

• Manage quality improvements through KPI’s, 

• Ensure standardized working procedures are in place for all key tasks, 

• Ensure adequate process audits are in place, 

• Ensures team comply with the Lock out Tag out Procedure (where applicable), 

• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance,

• Prepares pricing guides and maintenance menus for frequent labor operations,

• Handles customer complaints immediately and according to dealership's guidelines

• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.

• Performs other duties assigned by the immediate supervisor.

Job Requirements

Education

• BSc or MSc in Automotive Engineering or Mechanical Engineering or related field of studies

Experience

• A minimum of 10 years of experience in technical services is required, of which at least 4 years must be at a managerial or supervisory level

Skills 

• Communication skills,

• Leadership skills

• Analytical skills

• Problem solving skills

How To Apply

Applicants who fulfill the above-mentioned criteria could submit detailed curriculum vitae along with supporting documents/credentials accompanied by cover letter addressing hr@kerchanshe.com with the subject “ Technical Services Manager  ” within seven working days from July 14,2025 up to July 21, 2025.

Only shortlisted candidates will be contacted