The Cashier/Receptionist is responsible for providing exceptional customer service while accurately processing patient payments and handling financial transactions within the hospital. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced healthcare environment. The Cashier/Receptionist is often the first financial point of contact for patients, so a positive and helpful attitude is essential.

Key Responsibilities:

• Patient Payment Processing:

• Collect payments from patients for services rendered, including co-pays, deductibles, outstanding balances, and other fees, accurately and efficiently.

• Process various forms of payment, including cash, checks, credit/debit cards, and electronic payments.

• Provide patients with accurate receipts and payment confirmations.

• Ensure compliance with all hospital policies and procedures related to cash handling and financial transactions.

• Billing and Insurance Support:

• Verify insurance coverage and calculate patient financial responsibility based on insurance plans and hospital policies.

• Explain billing statements and payment options to patients, addressing their questions and concerns clearly and professionally.

• Assist patients with understanding insurance benefits and navigating the hospital's billing processes.

• May assist in verifying insurance information or obtaining pre-authorizations as needed.

• Cash Handling and Reconciliation:

• Maintain and balance a cash drawer, ensuring accuracy in all transactions.

• Prepare daily cash deposits and reconcile cash drawer discrepancies according to hospital procedures.

• Maintain organized records of all financial transactions.

• Adhere to strict cash handling procedures and security protocols.

Customer Service Excellence:

• Greet patients and visitors with a friendly and professional demeanor.

• Provide excellent customer service by addressing patient inquiries, resolving issues, and offering assistance.

• Handle sensitive patient information with discretion and maintain confidentiality Escalate complex billing or payment issues to the appropriate department or supervisor for resolution.

Job Requirements

Qualifications:

• Education: First Degree (Bachelor's) in Accounting & Business Administration related field 

• Experience: 1 years and above in Hospital Industry

Skills:

• Cash Handling

• Customer Service

• Data Entry

• Billing Processes

• Insurance Verification

• Communication (written and verbal)

• Problem-Solving

• Attention to Detail 

• Adhere to all hospital policies, procedures, and regulatory requirements.

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

• Proficiency in using computer systems and software

How To Apply

Qualified candidates are invited to submit their applications, consisting of a non-returnable CV, copies of supporting documents, and any other relevant testimonials, to the Human Resources office at KADISCO General Hospital, Roba bakery 46 Street, Gerji, during regular business hours from July 16, 2025, to July 29, 2025. Applications may also be submitted electronically to hr@kadiscohospital.com or via our online application portal at THIS LINK For further information, please contact us at +251116298904.