Technical Operations Manager
Link Net Communication Services PLC
ICT
Computer Science and Information Technology
Addis Ababa
6 years
1 Position
2025-07-18
to
2025-07-25
computer science
Computer Science and Engineering
Computer sciences
Full Time
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Job Description
Key Responsibilities
Technical Operations Management: Lead and manage our customer support team, ensuring timely and effective resolution of customer inquiries and technical issues. Develop and implement customer service strategies to enhance customer satisfaction and loyalty. Oversee technical support processes, including troubleshooting network connectivity problems, diagnosing equipment malfunctions, and providing technical guidance to customers.
Network Operations: Monitor network performance and proactively identify and resolve any issues that may impact service quality. Work closely with our network engineers to maintain network stability and optimize performance. Collaborate with vendors and service providers to ensure reliable and cost-effective network infrastructure.
Vendor Management: Manage relationships with key vendors, including service providers, contractors and enterprises. Negotiate contracts and ensure that vendor performance meets our expectations.
Team Leadership: Lead, mentor, and motivate a high-performing team of customer support and technical support professionals. Foster a positive and collaborative team environment.
Job Requirements
Qualifications & Skills
6+ years of experience in an operations management role, preferably within the telecommunications or IT industry.
Strong understanding of internet technologies, including networking protocols, routing, and switching.
Experience with customer relationship management (CRM) systems and ticketing systems.
Excellent communication, interpersonal, and problem-solving skills
Ability to work independently and as part of a team.
Strong analytical and decision-making skills.
How To Apply
Application Deadline: Within 7 (Seven) consecutive days from the date of announcement
Application Email: info@linknetcommunication.com
Fields Of Study
Computer Science and Engineering
Computer sciences
Skills Required
computer science
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