Job Title: Call Center Agent

Location: Addis Ababa

Job Type: Full-time

Required Person: 4

About Us:

Get-As International Plc. Is a dynamic Organization engaged in Real estate, Trading and Cross border Transport. We are seeking a motivated Call Center Agent to join our dynamic team.

Duties & Responsibilities:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns

• De-escalate situations involving dissatisfied customers, offering patient assistance and support

• Call clients and customers to inform them about the company’s new products, services and policies

• Guide callers through troubleshooting, navigating the company site or using the products or services

• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

• Collaborate with other call center professionals to improve customer service

Job Requirements

Qualifications:

• Diploma or degree in any field

• Minimum of 1 year of experience working in a call center or customer service environment

• Fluent in English and Amharic

• Knowledge of additional Ethiopian languages is advantageous

Preferred Skills:

• Excellent verbal and written communication skills

• Strong problem-solving abilities

• Ability to remain calm and professional under pressure

• Active listening skills

• Patience and empathy when dealing with customers

• Good typing speed and computer literacy

• Ability to multitask and manage time effectively

• Conflict resolution skills

• Teamwork and collaboration

• Basic knowledge of CRM (Customer Relationship Management) software

• Adaptability and willingness to learn

• Attention to detail

How to Apply

Interested and Qualified candidates, who fulfill the above requirement, please submit your resume to info@getasinternational.com with the subject line” call center agent Application” within consecutive seven (7) days from the date of announcement.