Category: Health Care Export/Import and Distribution

Location: Addis Ababa, Ethiopia
Position: Key Account Manager

Salary: Negotiable
Number of Positions: One

Company Overview:
Retina Pharmaceuticals is a reputable and dynamic company representing globally recognized suppliers, including Roche Diagnostics. We specialize in trading high-quality diagnostics, life sciences solutions, and related products and services. Our mission is to support scientific and medical advancements essential to societal progress and human well-being.

Job Summary:
We are seeking an experienced Key Account Manager to lead strategic account and stakeholder management on behalf of Roche Diagnostics. The ideal candidate will drive customer engagement, market insight, and sales performance while fostering strong relationships with key stakeholders. This role requires a strategic thinker with exceptional interpersonal skills, a deep understanding of the medical industry, and a proven track record in account management and business development.

Duties & Responsibilities:

• Serve as the primary point of contact for customer engagement, building strong relationships through active participation in Roche and industry events.

• Identify and engage with executive decision-makers, analyze market trends, and provide strategic feedback to refine product and account strategies.

• Develop and maintain detailed customer account maps, profiling key stakeholders and decision-makers for strategic engagement.

• Cultivate internal relationships across departments to ensure alignment with key account and portfolio strategies.

• Monitor market players, including competitors and customers, to identify emerging trends and relay critical insights.

• Take accountability for accurate sales forecasting, consistent revenue delivery, and seamless sales enablement.

• Develop and execute comprehensive account and portfolio strategies to secure new clients and expand Roche’s footprint.

• Proactively identify new product or service opportunities, analyze potential, and present compelling proposals.

• Collaborate with Product Managers and customers to implement marketing campaigns and organize successful events.

• Manage the sales pipeline by updating CRM systems, tracking progress, and implementing corrective actions to achieve targets.

• Analyze sales data, provide performance feedback, and draft comprehensive reports to meet KPIs.

• Lead the development and implementation of solutions for new sales opportunities, coordinating with internal teams (e.g., product management, finance, technical services).

• Formulate and execute growth strategies focused on financial gain and customer satisfaction.

• Conduct market research to identify new opportunities and expand the client base.

• Maintain in-depth knowledge of Roche’s products, address client objectives, and provide trustworthy after-sales support.

• Ensure all activities comply with national and international regulations, including EFDA guidelines and Roche’s corporate policies.

• Adhere to and promote compliance with ISO standards, including ISO 9001:2015 (Quality Management), ISO 13485:2016 (Medical Devices), ISO 14001:2015 (Environmental Management), and ISO 45001:2018 (Occupational Health and Safety).

• Monitor and report on the safety and quality of products throughout the supply chain, ensuring compliance during transportation, storage, and distribution.

Impact of Results:

• Drive revenue growth and expand Roche’s market presence.

• Enhance customer satisfaction and build long-term relationships.

• Ensure alignment of internal strategies with customer needs and market trends.

Competencies:

• Strong interpersonal and communication skills.

• Excellent organizational and problem-solving abilities.

• Proficiency in Microsoft Office Suite and CRM systems.

• Customer-focused with a sense of urgency for issue resolution.

• Ability to work independently and collaboratively.

Job Requirements

Required Skills and Experience:

• Education: MSC and/or Bachelor’s Degree in Medical Sciences or a related field. An additional degree or Business Management qualification is preferred.

• Experience:

• 6-8 years of commercial experience in the medical industry.

• Minimum 2 years of dedicated account management experience

How to Apply

Interested and qualified applicants can apply through retinajob@retina-pharma.com