MSP corrects market failures by deploying Kifiya’s four core infrastructures—intelligent data & decisioning, intelligent financial services, digital agriculture, and smart mobility—to enable MSMEs, smallholder farmers, and low-to-middle-income individuals to access finance and markets. Our work drives job creation, social inclusion, and economic empowerment, making us a partner of choice for impact funders.
Under the Sustainable Access to Finance to Enable Entrepreneurship (SAFEE) program (a Kifiya–Mastercard Foundation partnership), the Shared Facility provides digital infrastructure and data-management tools to our Foundation partners. By unlocking $1.2 billion in liquidity through a 1:3 leverage model and declining guarantees, SAFEE empowers 477,861 youth‑ and women‑led MSMEs across Agriculture, Manufacturing, and Digital Entrepreneurship.
You will lead the design, coordination, and execution of Kifiya Financial Technologies' customer onboarding, sourcing, and training platform linkages under the shared facility. This role is crucial to our growth strategy, ensuring the seamless integration of all new customers. You'll be responsible for developing and implementing comprehensive customer acquisition and onboarding plans, establishing vital connections with our training department for thorough client education, and continually optimizing processes to enhance efficiency and customer satisfaction.
Key Responsibilities
Strategic Planning & Program Management:
Develop and implement comprehensive program plans for customer onboarding and sourcing, aligning with Kifiya's strategic objectives and growth targets.
Establish clear metrics and KPIs to monitor program performance, identify areas for improvement, and report progress to senior management.
Customer Onboarding Excellence Design, refine, and optimize the customer onboarding journey to be efficient, user-friendly, and compliant with relevant regulations.
Develop and maintain robust onboarding documentation, checklists, and standard operating procedures (SOPs).
Sourcing & Partnership Development:
Identify and source potential new customers and strategic partners for onboarding, in collaboration with business development and sales teams.
Develop strategies for attracting and engaging target customer segments.
Analyze market trends and customer needs to inform sourcing strategies and product/service enhancements.
Training & Enablement Linkage:
Serve as the key liaison between the customer onboarding/sourcing team and the Training Department.
Work with the Training Department to establish time-bound, disaggregated targets (by gender, disability status, refugee, returnee, and IDP status). This will enable us to monitor and ensure newly onboarded customers are fully equipped to effectively use Kifiya's products and services.
Process Improvement & Quality Assurance:
Continuously review and improve customer onboarding and sourcing processes to enhance efficiency, reduce friction points, and elevate the customer experience.
Implement quality assurance measures to ensure accuracy and consistency in all onboarding activities.
Identify and mitigate risks associated with program delivery.
Team Collaboration & Leadership:
Work closely with cross-functional teams including Sales, Product, Legal, Compliance, and IT to ensure seamless program execution.
Provide guidance and support to team members involved in onboarding and training activities.
Job Requirements
Bachelor’s/Master’s (preferable) in Business, Finance, Economics, Development Studies, or related field.
8–10 years’ experience in program or partnership management—ideally in digital finance, fintech, MSME, or development programs.
Proven track record managing multi‑disciplinary teams and high‑value partnerships.
Technical & AI Skills
Preferably experienced in advanced data analysis (SQL, Excel, BI tools) to interpret AI‑driven insights and support decision‑making.
Proficient in leveraging AI/ML‑powered platforms for reporting, monitoring, and partner performance forecasting.
Familiarity with digital partnership tools (CRM/PRM) and automated data‑integration workflows.
Solid understanding of blended finance mechanisms and digital lending ecosystems.
Analytical & Data Skills
Behavioral Competencies
Team player, Strategic thinker with strong execution focus.
Excellent stakeholder management and communication skills.
Collaborative leadership style, with a passion for innovation and financial inclusion.
How To Apply
Interested candidates should submit their resume to hr@kifiya.com and include “Program Delivery Manager - 1" in the subject line.
We are an equal opportunity employer dedicated to diversity and inclusion, welcoming all qualified applicants regardless of background. Our goal is to build a diverse team to promote innovation and success.
