Front Office Manager/Supervisor
Africana Residential Apartment
Hospitality
Hospitality Management
------
1 years - 3 years
1 Position
2025-07-23
to
2025-08-23
organise facilities for office personnel
Hospitality, Food Service and Tourism Management
Tourism and Hotel Management
Full Time
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Job Description
Roles and Responsibilities:
Oversee daily front office operations, ensuring efficient guest check-in/check-out.
Manage and train reception staff, ensuring top-tier customer service standards.
Handle guest complaints, special requests, and resolve issues promptly.
Coordinate with housekeeping and other departments to ensure seamless operations.
Prepare front desk schedules and ensure optimal staff coverage.
Monitor room inventory and assist with reservations during high occupancy.
Prepare daily reports and assist with budgeting and forecasting for the front office.
Uphold safety and security procedures for guests and staff.
Job Requirements
Education & Qualifications:
Degree/Diploma: Bachelor's degree or diploma in Hospitality Management, Hotel Administration, or a related field.
Certifications (preferred): Opera PMS, Front Office Supervision, Guest Relations.
Experience: Minimum 1-3 years of experience in front office operations, preferably in a supervisory or assistant manager role in a luxury hotel or hotel apartment.
Skills: Strong leadership, excellent communication, conflict resolution, and multitasking.
How To Apply
Interested & Qualified Applicant can apply through Email = contact@africanarealestate.com
Phone number = +251961249936
Fields Of Study
Hospitality, Food Service and Tourism Management
Tourism and Hotel Management
Skills Required
organise facilities for office personnel
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