Duties & Responsibilities:

• Greet guests warmly and professionally upon arrival.

• Handle check-ins/check-outs efficiently using hotel PMS (e.g., Opera).

• Manage reservations, cancellations, and room assignments.

• Answer phone calls, respond to emails, and handle guest inquiries.

• Ensure the lobby and reception area are presentable and welcoming at all times.

• Provide local and hotel information, assist with concierge services as needed.

• Maintain accurate guest records and process payments securely.

• Assist with administrative duties and support the front office supervisor.

Job Requirements:

Education & Qualifications:

• Degree/Diploma: High school diploma or equivalent; hospitality or tourism training is an advantage.

• Certifications (preferred): Customer Service, Front Desk Operations.

• Experience: 1-3 years of experience in a receptionist or front desk role in a hotel or luxury apartment.

• Skills: Excellent communication, basic computer skills, professionalism, and a pleasant demeanor.

How to Apply

Interested & Qualified Applicant can apply through Email = contact@africanarealestate.com
Phone number +251961249936