Red Sea Aviation Services is a flight support company based in Addis Ababa Ethiopia. We provide comprehensive flight support, VIP airport services and concierge services. Our team of aviation experts work around the clock to ensure that our valued clients' inquiries and requests are handled with utmost care. We are committed to service excellence.

This is a full-time, on-site role for a junior operation officer at Red Sea Aviation Services. The incumbent will be responsible to:

• Handle day to day operations at the airport, assisting passengers traveling via Addis Ababa Bole international airport

• Handle email communications and phone conversations with clients and vendors.

• Respond to customer inquiries, concerns and complaints promptly and professionally.

•  Thoroughly understand the services provided by the company to accurately address customer inquires.

• Handle customer orders, requests and ensure timely delivery of services.

• Collaborate with operations team and other departments to deliver exceptional service.

• Communicate effectively with customers, and vendors using clear and concise language.

•  Identify and escalate complex and or unresolved customer issues to the appropriate person.

• Relay feedback to appropriate departments to enhance the overall customer satisfaction. 

• Work cooperatively with colleagues to achieve set target and objectives.

• Remain calm, objective and controlled while responding during stressful or demanding situations.

• Work hand in hand with operation department and other departments on quick and efficient resolution of customer issues and queries.

• Coordinate and closely working with vendors to ensure high quality of service is offered to clients.

Job Requirements

•  Bachelor degree or higher diploma in flight dispatch, aviation management, and or ground services training is required.

• Understanding of flight support, ground handling, and airport operations.

• Experience in coordinating and executing flight operations.

• Strong attention to detail and ability to multitask.

•  Ability to work under pressure and tight deadlines.

• Excellent communication and interpersonal skills

• Knowledge of Ms office and Outlook.

• Fresh graduates with zero year experience are highly encouraged to apply.

How To Apply

 Interested and Qualified candidates who fulfill the above requirement, please submit your resume and educational credentials to careers@redsea.aero with the subject line” Junior Operation Officer Application” until 31st July 2025.