Job Title: Call Center Agent

Gross Monthly Salary: ETB 8,000
Eligibility: Female applicants only

• Answer incoming calls and respond to customer queries promptly and professionally.

• Log all customer interactions accurately in the system.

• Escalate complex issues to the appropriate department or supervisor.

• Maintain a high level of product knowledge to effectively address customer concerns.

• Ensure service quality standards are met at all times.

• Handle inbound and outbound customer calls in a professional and courteous manner.

• Provide information, answer inquiries, and resolve customer issues and complaints.

• Accurately record and document customer interactions and transactions in the CRM system.

• Follow call scripts and guidelines to ensure consistency and quality of service.

• Meet or exceed call center performance metrics, including call handling time and customer satisfaction.

• Escalate complex issues to appropriate supervisors or departments when necessary.

• Stay updated on product knowledge and company policies to provide accurate information to customers.

• Participate in ongoing training and professional development to improve customer service skills.

• Adhere to call center standards, processes, and procedures.

• Maintain a positive and customer-focused attitude during interactions.

Job Requirements

• Level IV diploma or equivalent.

• A minimum of 6 months to one year previous customer service or call centre experience preferred.

• Excellent communication skills.

• Strong problem-solving skills and attention to detail.

• Ability to remain calm under pressure and handle difficult situations professionally.

• Comfortable working in shifts, including evenings, weekends, and holidays.

• Basic computer skills and familiarity with CRM tools or call centre software.

• A proactive and solution-oriented mindset.

• Ability to thrive in a fast-paced and dynamic environment.

How To Apply

Apply Through THIS LINK