This Position is critical in supporting beneficiary identification and verification using web and mobile-based applications in the food assistance program as well as sharing beneficiary and commodities statistical information and reports.

Duties and Responsibilities

Digital Workplace Support

• First point of contact and day-to-day technical support to end users at distribution sites

• Accept client requests with phone, email, MS-teams, Team Viewer and helps staffs to get appropriate IT service

• Responds to Level 1 Support requests from GAMBELLA RESPONSE OFFICE distribution/project sites and works on solutions for users.

• Resolve queries independently, escalating if required, to ensure that technology related incidents are fixed, and accurate information is provided to the users.

Network and Connectivity Support

• Carry out system and hardware maintenance tasks, such as setting up and running mobile networks, internet connectivity and power solutions to ensure technology is running effectively. 

• Maintain technology, including standard installation, configuration, and data storage, in accordance with Global Network configuration document and the local guideline/standard.

• Do installation and maintenance of network systems and equipment, to ensure optimal services in compliance with standard operations procedures in consultation with Digital Workplace Specialist

• Collaborate with Digital Workplace Specialist and NO GTD Team to ensure individual and team objectives are met in compliance with all relevant Projects, initiatives, etc. 

• Follow set emergency response processes and procedures as required to provide support in enabling emergency

• Performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

• Keep track records of IT assets

• Provides on-going support of client technology.

Hardware Technical support

• Conduct preventive maintenance on end suer devices

• Diagnoses and resolves client laptops, mobiles/tablets, 3G/4G-Wifi routers, projectors, etc hardware and software issues.

• Creates temporary solutions until permanent solutions can be implemented.

• Assists with diagnosing and resolving client workstation and mobile device hardware and software issues.

• Partners with Network and Systems Administration teams to ensure efficient operations of the desktop computing environment.

IT skills building

• Individual identification of staff’s area of capacity building to make sure that they get equipped with knowledge to make them make use of IT tools easily.

• Provide standard technical training and materials to end users of commonly used technology and systems, in order to assist staffs in conducting their work. 

• Take part in on-Job training and brief on exceptional incidents.

• Provide guidance and training to other colleagues in regard to the new solutions, troubleshooting and the network best practices

Job Requirements

 Educational level required:   

• BSc. Degree in Social Sciences, Information Technology, Computer Science, or in any related field.

Experience:

• At least three year’s working experience in a networking/telecommunications environment

• Minimum of 2 years of experience in relief and/or any emergency response program interventions implementation especially in a refugee or internally displaced persons (IDPs) context

• Demonstrated knowledge and understanding of CORE humanitarian standards and accountability to affected populations (AAP)

• Excellent working knowledge of Internet technologies, including TCP/IP suite of protocols; Internet security; Internet routing; Voice over Internet Protocol)

• Good working knowledge of Microsoft Windows Operating Systems configuration and administration

• Working knowledge of computer and mobile-based applications such as Microsoft Word, Excel, PowerPoint, Outlook, Kobo Collect and beneficiary management and distribution information systems (LMMS/CTS or LMMS-ITS, Global Distribution Tool, Partner Connect

• Must be able to work in a multi-cultural environment

• Excellent analytical, problem solving and negotiation skills

• Customer-focused. Must demonstrate a strong willingness to meet the customer’s needs while balancing the organization’s needs and priorities

• Demonstrates eagerness and aptitude for acquiring necessary technical knowledge, skills and judgment to accomplish a result or to serve a client's needs effectively

• Excellent time-management skills. Able and willing to meet deadlines.

• Ability to work in, and contribute to, team building environment

Additional Requirements:

• Committed to World Vision’s vision, mission and core values.

• Willingness to work under pressure and extra hours.

• Ability to perform field assignments and willingness to travel for long periods in difficult terrain, harsh and demanding conditions.

• Cross-cultural sensitivity, flexible worldview, emotional maturity and physical stamina

How To Apply

Interested applicants Can use the following link to apply: THIS LINK

World Vision is a child-focused organization that is committed to safeguarding all children as well as adult beneficiaries, and has zero tolerance for incidents of violence or abuse against children or adults, including sexual exploitation or abuse, committed either by employees or others affiliated with our work. Therefore, World Vision does not hire staff whose background is not suitable for working with children or vulnerable adults, even if their role does not interact directly with them.

Disclaimer: World Vision Ethiopia is a reputable organization that values transparency and fairness in its recruitment process and does not solicit any money for any job application. We encourage all job seekers to be cautious of any job ads that require payment or personal information upfront. If you have any questions or concerns about our job ads or recruitment process, please do not hesitate to contact us directly.