The main Purpose of this Community Help Desk Facilitators is Facilitate the planning and implementation of all WFP activities in line with Complaints and Feedback Mechanisms (CFM) minimum standards by closely working with program team, commodity staff and stakeholders at woreda level. Ensure the complaints are identified, received and respond as per the minimum CFM. Lead and facilitate the establishment of CFM platforms, awareness creation for project participants on their entitlement, targeting criteria, where and When distribution is takes place etc. 
Recommend functional and practical CFM solutions and processes based on key stakeholder responses and interactions. Maintain a strong and smooth relationship with woreda and Kebele /Center level major stakeholders in planning and implementing the program as per minimum standards

Duties and Responsibilities

• Ensure the establishment of proper Feedback mechanism platforms at FDP level

• Food Assistance Activities will be implemented as per the minimum standard

• Lead and capacitate the community help desk (CHD committee in pre, during post distribution

• On time detection and response for any type of food assistance related complain will be improved

• Create awareness for project primary participants on over all Food Assistance, role and responsibilities of each actor in the whole process of the assistance

• Participants will be well aware about the program and creates smooth implementation of the program

• Compile and report using available (digital and paper based) finding reports as per the reporting time line

• Quality and on time reports will be shared and use as an input for program design

• Maintain a strong and smooth relationship with woreda and Kebele /Center level major stakeholders in planning and implementing the program

• Strong partner work relationship will be built particularly with local Woreda government partners and the lead. It is also believed in unity for adhering strong partner relationship with government WFP team.

• Maintain and demonstrate a decent and respectful manner in serving the target community and in interacting with the society in general.

• Food distribution activities preformed with high moral standards and project participants satisfied with the service rendered from such a staff

Job Requirements

Qualifications:  Education/Knowledge/Technical Skills and Experience

 Educational level required:   

•  BA/BSc Degree in Sociology, Social Science, Social work, Gender studies, Disaster Management, Rural Development, Economics & Dev’s. Studies and any other related field of studies with minimum of five (2) years of experience

Experience:

• At least 2 years relevant experience in Gender, child protection and safeguarding program design and management.

• Experience with and knowledge of mainstreaming protection in food assistance, protection and gender integration, and protection mainstreaming.

• Good knowledge of concepts, approaches, and application of gender marker, safeguarding policies and best practices in gender integration and protection mainstreaming.

Additional Requirements:

• Understanding of international protection and gender standards.

• Demonstrated ability to conduct assessments and studies, including gender audits and protection risk analyses.

• Experience with capacity strengthening and partnership building.

• Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information management systems.

• Demonstrated commitment to accountability to affected populations, and experience working with and meaningfully engaging diverse populations, including pregnant and lactating mothers, persons with disabilities, older adults, and IDPs

• Demonstrated commitment to and application of gender responsive programming and positive action measures towards gender equality, including the participation and leadership of women.

• Committed to World Vision’s vision, mission and core values

• Willingness to work under pressure and extra hours.

• Ability to perform field assignments and willingness to travel for long periods in difficult terrain, harsh and demanding conditions.

• Cross-cultural sensitivity, flexible worldview, emotional maturity and physical stamina

How To Apply

Interested applicants can use the following link to apply: THIS LINK

World Vision is a child-focused organization that is committed to safeguarding all children as well as adult beneficiaries, and has zero tolerance for incidents of violence or abuse against children or adults, including sexual exploitation or abuse, committed either by employees or others affiliated with our work. Therefore, World Vision does not hire staff whose background is not suitable for working with children or vulnerable adults, even if their role does not interact directly with them.

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