As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests.

Specific Responsibilities:

• Oversee the entire Front Office operation to maintain high standards

• Serve as a point of contact for regular and VIP Guests

• Complete Night Audit duties

• Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel

• Manage, record and promptly resolve issues or emergencies that arise

• Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area

• Act in accordance with all security and emergency procedures and manage the instigation of these, as required

• Compile adequate handover to Early staff / Duty Manager

• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

• Act in accordance with policies and procedures when working with front of house equipment and property management systems

• Conduct annual and mid-year Appraisals with Team Members

• Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas

• Assist other departments, as necessary

Job Requirements

• Degree/Diploma in Hotel Management or related fields

• Previous supervisory experience in Front Office within the hotel/leisure/retail

• High level of IT proficiency

• Excellent leadership, interpersonal and communication skills

• Accountable and resilient

• Commitment to delivering a high level of customer service

• Ability to work under pressure

• Excellent grooming standards

• Flexibility to respond to a variety of work situations

• Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in the hotel industry

• Previous experience with Front Office Management Systems

• Previous experience with cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

How To Apply

Interested candidates who meet the qualifications can apply through one of the following methods:

•  In-Person: Submit your CV to the Director of Human Resources, Hilton Addis Ababa
   Email: Send your application to  ADDHI_HRD@hilton.com.

Important: Clearly mention the position title “Night Manager” in the subject line of your email.

Deadline to Apply: August 04, 2025
Only shortlisted candidates will be contacted.