Under the supervision of the Country Manager, the Program Manager leads the  design, planning, execution , monitoring and evaluation of all programs of Operation Smile Ethiopia office. The  Program Manager is  highly technical person with clinical expertise who  provides technical and managerial guidance and support to the  program coordinators at partner hospitals, closely works with the clinical volunteers  at the hospitals to advance the cleft and general plastic surgical service in Ethiopia.  The Program Manager is responsible for oversight of the surgical and non-surgical programmatic works, management of program team members, and partnership hospitals, deliverables of all surgical and non-surgical outputs, managing surgical related data and reporting under Operation Smile Ethiopia Office. The Position reports to the Country Manager.

Duties & Responsibilities:

 Program Planning  

• Closely working  with the Country Manager,  Program coordinators ,Regional Director and other key staff members, leads the design of long term  strategic plan and goals of Operation Smile Ethiopia. 

• Serve as point of contact and resource person for all surgical  and non- surgical program related areas in the country office

• Identifies needs from partner hospitals by working with plastic surgeons, anesthesiologists  and other clinical teams and provide input to the long term strategic plan and annual plans to  ensure advancement of cleft and general plastic surgical program in the country

• Leads the development of short term and annual planning process of the plan of the country office. 

• Works closely with the global program operation team in aligning the annual and long term plans of the country program with focus on surgical areas

• In collaboration with Finance and Operation Manager, Country Manager  and other  teams ,responsible for leading the preparation  of annual ,quarter and short term budget  for  activities related to surgical programs 

Partnership 

• Foster strong partnership with the partner hospitals by closely working with the clinical teams/volunteers  and leadership of the partner hospitals 

• Represent Operation Smile Ethiopia on technical /surgical national and subnational technical working groups such as Craniofacial  deformity ,congenital anomaly and other surgical working groups and provide technical inputs 

• Work closely with Operation Smile regional and head Quarter technical teams such as Program Operations, Medical  Oversight, volunteers management  and others to align the program objectives and also make contributions to the global OSI 

• Work with local associations including Ethiopian Society of Plastic and Reconstructive  Surgeons, Ethiopian Society of Surgeons, and others to foster strong partnership

• Establish working relationship with national and international organizations working in the areas of surgical program in Ethiopia

 Programmatic Delivery 

• Responsible for leading the implementation of the annual plan and detailed implementation activities of surgical and non-surgical program in the country office

• In closely working with the  Program coordinators, Logistics and finance teams ,ensure that all logistics required for running the program at each hospital  is in  place 

• Provide continuous technical support and oversight to the program coordinators and clinical volunteers  at the partners hospitals to ensure delivery of high quality surgical and non-surgical  services leading to highly improved  outcome among cleft and general plastic cases 

 Program Monitoring, Quality  and Reporting

• Provides regular supportive supervision to all partners hospitals, and assists the program coordinators in technical  areas 

• Handles regular meetings  with the program Coordinators ,monitors status of implementation of  program activities and provides technical and programmatic guidance to the team

• Ensures that patient  data are regularly collected using standard data collection tools and submitted to Country Manager  and OSI regional and HQ Program Operation teams

• Organize field visit for National Medical Advisory Board members, compile the observations and feedback of the board members and lead  implement the action plans

• Together with the  other team members, organize  quarter program reviews to check the implementation status of the program activities planned in the quarter

• Responsible for preparing weekly updates ,monthly progress reports ,quarter and annual comprehensive reports for surgical program and submit to the Country Manager 

• Ensure implementation of Operation Smile’s  Global standard of care  through working with the OSI Medical Oversight team, and clinical volunteers at each hospital 

• Arrange regular meetings with the OSI regional and HQ medical Oversight teams to discuss on any surgical  quality related issues 

• Ensure the implementation of the use of the four Pillars checklist at each partner hospitals, facilitate the meeting of the OSI medical oversight team with clinical leads at each hospital on quarterly basis to assess the checklist.

• Manages the performance of the Program Coordinators on day to day ,monthly and annual basis including reviewing and appraising their annual performance..

• Execute any other duties assigned by the immediate supervisor 

Job Requirements:

Qualification and Experience 

• Degree in medicine(Medical Doctor  ) from recognized university with master in public health( MPH) 

• Work experience of at least 3-5 years; previous work in similar areas such as surgical sector is a plus.

• Experience ,knowledge  and practical exposure of project/program management 

• Previous work experience  and understanding of working in international NGO environment is required

• Ability to travel locally and international as required and as requested

Competencies:

• Excellent oral and written English communication skills required.

• Ability to use Excel, Word and PowerPoint effectively

• Ability to create and manage financial spread sheets and financial templates

• Must have excellent organization and time management skills and be able to prioritize requests efficiently and effectively

• Must be a motivated individual with proven ability to lead, coordinate and facilitate projects and teams with internal and external stakeholders

• Strong project management skills with proven experience to date

• Pro-active and approachable personality with ability to manage stress and communicate responses appropriately.

• Must be able to handle issues with diplomacy, tact and cultural sensitivity

• Ability to work off hours (on-call), sometimes responding to calls or e-mails early in the morning, late at night or on weekends.

How to Apply

• Interested applicants can apply through THIS LINK