Duties and Responsibilities

1. Customer Interaction

•   Greet customers warmly in person or on the phone.

•   Listen actively to customer concerns about their vehicle.

•   Clearly explain services offered, estimated costs, and expected repair time.

•   Receive vehicles arriving at the facility (workshop, service center, or dealership).

•   Perform a thorough visual inspection of each vehicle for dents, scratches, or other damage.

•   Record vehicle condition using checklists, digital tools, or inspection reports.

•   Verify vehicle identification details including VIN, license plate number, and odometer reading.

•   Take photographs of vehicle condition upon arrival, if required.

•   Let the customer get copy of the receiving checklist (Job Card)

•  Maintain professionalism and patience, even in high-stress situations.

1. Service Center (Workshop) Interaction

•   Communicate with service advisors or maintenance coordinators regarding vehicle condition or discrepancies.

•   Tag and label vehicles for identification and tracking purposes.

•   Assist in organizing vehicle parking and safe storage within the facility.

•   Ensure vehicles are clean and ready before handover or servicing.

•   Report any major damage or safety concerns to management immediately.

•   Follow company (Workshop) safety guidelines when operating or moving vehicles.

•   Assist in maintaining a clean, safe, and organized reception and inspection area.

1. Service Booking & Scheduling

•   Schedule service appointments and manage workshop calendar.

•   Coordinate with technicians to ensure timely service delivery.

•   Follow up with reminders for upcoming appointments or regular maintenance.

1. Estimate Preparation

•   Prepare and present repair or maintenance estimates.

•   Explain parts, labor costs, and timeframes clearly.

•   Get customer approval before proceeding with any work.

1. Job Order Management

•    Create and manage repair orders or job cards.

•    Ensure customer requests are accurately recorded on the repair order or job card for the technicians.

•    Keep customers informed about job progress and any changes.

1. Complaint Resolution

•    Handle complaints or concerns professionally and promptly.

•    Escalate issues to supervisors or workshop managers if needed.

•    Follow up after resolution to ensure customer satisfaction.

1. Payment Processing

•   Handle invoicing, billing, and receipt issuance.

•   Explain charges and answer billing-related questions.

•   Manage warranty claims or insurance documentation where applicable.

1. Record Keeping & Documentation

•   Maintain accurate service history for each customer and vehicle.

•   Update databases with customer information, job status, and feedback.

1. Customer Retention & Follow-up

•   Conduct follow-up calls or messages after service.

•   Offer promotions, loyalty programs, or maintenance reminders.

•   Gather customer feedback through surveys or direct communication.

1. Coordination with Workshop Staff

•   Act as a communication link between customers and maintenance team.

•   Ensure maintenance team have clear instructions from customers.

•   Relay technical explanations or recommendations from mechanics to customers.

Job Requirements

Education & Experience

• Diploma, BA equivalent required; In Automotive Technology or Business is a plus.

• Minimum 5 years of experience in customer service, preferably in an automotive service center or dealership environment.

Technical Skills

• Basic knowledge of automotive systems, repairs, and service procedures.

• Familiarity with vehicle inspection checklists, job cards, and estimate preparation.

• Proficiency in using service management software, scheduling tools, and basic computer applications (MS Office, email, CRM).

Communication & Interpersonal Skills

• Excellent verbal and written communication skills.

• Ability to explain technical issues clearly to non-technical customers.

• Strong active listening and problem-solving skills.

• Ability to remain calm and courteous in high-pressure situations.

Organizational Skills

• Strong attention to detail when documenting vehicle condition and customer requests.

• Ability to multitask and manage service bookings and job orders effectively.

• Time management skills to ensure timely follow-ups and updates.

Other Requirements

• Professional appearance and demeanor.

• Basic knowledge of billing, invoicing, and warranty/insurance documentation.

• Ability to work as a team player between front desk and workshop staff.

• Valid driver’s license (if responsible for moving vehicles on-site).

How To Apply

Submit your application, updated CV and supporting credentials via email: shemucorporatehrm@gmail.com