For over a decade, Washington Healthcare has earned the trust of millions by delivering compassionate, high-quality care across Ethiopia. 

Now, in a bold stride toward redefining healthcare in the region, Washington Healthcare is proud to unveil its most ambitious venture yet: a state-of-the-art tertiary hospital that will redefine healthcare standards in the region. With 110 beds, Ethiopia’s first PET scan machine, and the first privately operated LINAC machine for advanced cancer treatment, this facility will set a new benchmark in medical innovation.

Even more , the hospital will be managed and operated by the world-renowned Apollo Hospitals Enterprise Group ,an Indian multinational healthcare group headquartered in India. It is the largest private hospital network in India, with a network of 71 owned and managed hospitals.  .

This new facility will be more than just a hospital; it will be a center of excellence, hope, and innovation. Powered by Apollo’s international expertise and Washington Healthcare unwavering local commitment, the hospital is set to raise the bar for tertiary care in Ethiopia—ushering in a new era where advanced medical technology meets heartfelt, patient-centered care.
Designation                    : Chief Operating Officer

Reports to                       : CEO

Job Summary:

The Chief Operating Officer (COO) provides strategic and operational leadership for the hospital, ensuring delivery of high-quality patient care, operational efficiency, and sustainable growth. This role is responsible for executing strategic plans, overseeing daily operations, and driving innovative programs to position the hospital as a leader in healthcare services and research.

The COO will lead a multidisciplinary team, ensure compliance with healthcare standards, and foster a culture of service excellence while achieving financial and operational targets.

The COO will be responsible for for achievement of annual budget and growth of the organisation and building an operations and consultant’s team aligned with the overall objective of the group.

• Implementing business operations at organization 

• Establishing policies that promote organization  culture and vision

• Overseeing operations of the organization  Implement clinical pathways and policy

• Develop clinical program in coordination with the Med Director 

• Identifying the clinical talent for the clinical program

Key Responsibilities:

Strategy & Planning

• Stays updated with general trade and industry conditions and their potential impact on organization’s policies and operations and, assists the President in developing the short-term and long-term strategic plan for organization and its offered services

• Participates in the development and implementation of the Strategic, Financial and Human Resource Planning process for the entity

• Translates system, regional, hospital and service line initiatives into action plans at the hospital and departmental level with appropriate performance measures.

• Performs risk assessment and mitigation

  • Identifies current and potential risks to organization operations and quality control, which may adversely cost targets and legal compliances 

  • Drives risk mitigation plans

• Devices and guides the units in implementing the best practices to maintain and reinforce the organization’s leadership position in the industry

• Builds positive image of the organization to external and internal customers by representing brand value preposition

Customer

• Assures premier customer satisfaction. Implements mechanisms and feedback processed to determine customer satisfaction levels.

• Creates an environment in which effective communication and responsiveness to customer needs are personal priorities. Provides timely resolution and response to customer complaints, concerns and suggestions.

• Facilitates interaction between physicians and staff to strengthen relationship and team building

Financial

• Prepares the Annual Operation Plan (AOP) in consultation with respective stakeholders

• Assumes fiscal responsibility through budgetary planning and implementation

• Ensure effective utilization of the organization resources

• Spearheads the design, marketing, promotion and service delivery efforts to build the organization brand

• Conducts or oversees the negotiation of professional, consultant and service contracts

Operational

• Devises and implements practices to integrate organization with other operational entities 

• Recruits consultants and supporting medical staff for smooth medical delivery

• Takes process improvement initiatives along with clinical and operational departments, by setting up Standard Operating Procedures (SOPs) and policies 

• Leads digitization and process optimization efforts to make organization filmless & paperless

• Monitors the daily, weekly and monthly MIS to record progress and promote problem solving

• Ensures that policies and practices effectively support sound and safe patient care, and that the delivery of healthcare services provides the highest level of a positive experience to the patient.

  • Spearheads new initiatives relating to enhanced patient experience

  • Monitors and reviews all patient related services to ensure high degree of patient satisfaction 

People

• Instills and channelizes people orientation, reinforces the belief that people are the key in achieving organizational objectives and focuses on people development driving employee satisfaction

• Reviews the schemes, programs and plans pertaining to Human Resources

• Ensures human resource policies are enforced and administered consistently without favoritism or discriminatory influence

• Coaches team members by providing feedback relating to learning new competencies and appreciates their uniqueness and motivates them  

• Oversees training and development of the staff to enhance customer experience and in line with overall growth of the organization

Additional Requirements:

• Ability to utilize strong process and data-driven analytical skills to identify the processes, systems and /or practices that lead to sub-optimal performance and successfully improve them through process simplification, reengineering and change management

• Ability to operate in politically complex situations and remain effective; must have personal influence and credibility

• An open, collaborative leadership style that promotes teamwork and partnership while achieving desired results. 

• Developing dynamic, constructive working relationships and partnerships with operational and physician partners

Key Competencies and Skills

• Strategic thinking and execution.

• Financial acumen and operational excellence.

• Strong interpersonal and communication skills.

• Ability to navigate complex and dynamic healthcare environments.

• Data-driven decision-making and analytical skills.

• Collaborative leadership and team development.

Any other responsibility as deemed fit from time to time by the company/ Director (s)

Job Requirements

Qualification                  : Master’s Degree in Healthcare Administration, Business Administration, Public Administration, or a related field.

Preferred: Certification in healthcare leadership (e.g., FACHE or equivalent)

Experience                      : 10+ years of progressive leadership experience in hospital or healthcare operations. 

Minimum 5 years in a senior operational role managing medium to large hospitals (50-100 beds) or multi-specialty centers.

How To Apply

Apply Through THIS LINK