Job Expired

company-logo

User Support Expert

AYAT Share Company

job-description-icon

ICT

Computer Science and Information Technology

1 Position

2025-08-08

to

2025-08-15

Required Skills

computer science

Fields of study

Software Engineering

Computer science

Full Time

Share

Job Description

Duties & Responsibilities:

  • Provide first-level support to end-users for hardware, software, and network-related issues.

  • Diagnose and troubleshoot technical problems, including desktop, laptop, printer, and mobile device issues.

  • Assist users with software installations, configurations, and updates.

  • Log and track all support requests and incidents in the helpdesk system.

  • Prioritize and escalate issues to the appropriate IT staff as needed.

  • Ensure timely resolution of user issues, providing updates and feedback to users throughout the process.

  • Create and maintain user guides, FAQs, and other instructional materials.

  • Assist with the setup, configuration, and deployment of new hardware and software.

  • Maintain an inventory of IT assets, ensuring that all hardware and software are tracked and managed properly.

  • Coordinate with the procurement team for the purchase of IT equipment and supplies.

  • Manage user accounts and access rights, ensuring that users have the appropriate permissions for their roles.

  • Assist with password resets, account lockouts, and other access-related issues.

  • Identify recurring issues and suggest process improvements to reduce the number of support requests.

Job Requirements

Master’s degree in Computer Science, Software Engineering or related fields of study with a minimum of three (3) years of demonstrated experience OR Bachelor’s degree in Computer Science, Software Engineering or related fields of study with a minimum of six (6) years of demonstrated experience.

How to Apply

Interested Applicants who full fill the job requirements listed above can submit their application letter, CV and credentials through this link THIS LINK or in person to our office . Early application is advantageous. Address:- Lemi Kura Sub City, on the road from megenagna to Wosen Girosery,around Wosen Traffic Light. For further information contact Tel: +251972578637

Fields Of Study

Software Engineering

Computer science

Skills Required

computer science

Related Jobs

3 days left

ANDEMAMMA Manufacturing PLC

Data Recorder

Data Encoder

time-icon

Contract

1 - 2 yrs

3 Positions


TVET Level 10+1/2/3 in Information Technology or in a related field of study with relevant work experience Working Hours Monday to Friday: 2:30 AM – 11:30 AM (Local time), Saturday: 2:00 AM – 6:00 AM (Local time)

Addis Ababa

16 days left

Climate Resilient Solution PLC

Electrical and Computer Engineer

Computer Engineer

time-icon

Full Time

0 yrs

1 Position


BSc Degree in Electrical and Computer Engineer in a related field of study Duties and Responsibilities: - Sizing, Suggest a solution, prepare a proposal, do installations and follow-up on installations - Battery and battery systems design and comprehensive understanding on solar systems.

Addis Ababa

17 days left

Mahetot Technologies

Odoo Technical Developer (Python / Odoo Framework)

Technical Expert

time-icon

Full Time

4 yrs

1 Position


Bachelor's Degree in IT or in a related field of study with relevant work experience Duties and Responsibilities: - Design and develop custom Odoo modules and extensions - Extend existing modules using Python, XML, JavaScript, and OWL framework - Build and consume REST/SOAP APIs for third-party integrations (payment gateways, shipping, etc.) - Data migration scripts (ETL from legacy systems) - Performance tuning, server-side optimization, and code reviews - Support deployment on Odoo.sh or on-premise Collaborate closely with functional consultants and project manager Required Skills: - Expert in Python, PostgreSQL, XML/QWeb, JavaScript, and OWL - Strong understanding of Odoo ORM, workflows, and reporting (Aeroo/ODK a plus) - Experience with Git, Odoo.sh, and CI/CD workflows - Previous custom module development for Inventory, Manufacturing, orAccounting modules highly preferred - Previous custom module development for Inventory, Manufacturing, or Accounting modules highly preferred

Addis Ababa

about 8 hours left

Dema Hope Trading PLC

IT Officer

IT Expert

time-icon

Full Time

3 yrs

1 Position


Bachelor’s Degree in Information Technology, Computer Science or in a related field of study with relevant work experience Duties & Responsibilities: - Manage and maintain all IT infrastructure including computers, printers, servers, and network devices. - Oversee network administration (LAN/WAN, Wi-Fi, firewalls, IP management, and connectivity troubleshooting). - Install, configure, update, and troubleshoot software, systems, and user accounts practiced in the company 

Addis Ababa

about 8 hours left

Africa Insurance Company

Network/Database Administrator -II

Network Administrator

time-icon

Full Time

2 - 6 yrs

1 Position


BSc Degree or Level IV in Computer Science, Software Engineering, Information Technology, Management Information System or in a related field of study with relevant work experience

Addis Ababa

about 8 hours left

SKYTECH PLC

Frontend Developer (React / Angular / Next.js)

Front-End Developer

time-icon

Full Time

1 - 3 yrs

2 Positions


BSc Degree in Computer Science or in a related field of study with relevant work experience Duties and Responsibilities: - Build responsive and modern web interfaces - Integrate UIs with backend APIs - Convert Figma UI/UX designs into functional code - Optimize web performance and code quality - Collaborate with backend developers and project managers

Addis Ababa