At Safaricom Ethiopia, we are a purpose-led technology company dedicated to transforming lives through digital connectivity and inclusive financial services. In under four years, we have grown to serve over 10 million customers, with our network now reaching 55% of Ethiopia’s population – a testament to our bold vision and trusted partnerships.

Guided by core values such as customer obsession, innovation, integrity, and get it done together, we are building a workplace that is dynamic, inclusive, and empowering. We believe our greatest strength lies in our people. That’s why, for two consecutive years, we have proudly get earned the Top Employer Award – in recognition for our unwavering commitment to fostering a supportive, innovative, and inclusive environment to people.

Join Safaricom Ethiopia and be part of a team that is shaping the digital future of Ethiopia. Here, your work has meaning, your voice matters, and your growth is our priority. Together, we are transforming lives for a digital future

The Facility Lead will steer the planning & management of administrative & facility services for Safaricom Telecommunications Ethiopia PLC, ensuring an efficient, cost-effective, & safe workplace. They will manage operations, engage stakeholders, oversee vendors, and drive continuous improvements

Duties and Responsibilities

• To lead the planning, implementation, and management of all soft services facilities and administrative services across Safaricom facilities, ensuring operational efficiency, cost-effectiveness, complaint and a safe and supportive workplace environment.

• The role requires strategic oversight, stakeholder management, vendor performance, policy enforcement, and continuous improvement initiatives across all service areas.            

  Key accountabilities and decision ownership: 

    Soft facilities Services

• Lead the end-of-the-end management of soft services including catering, hospitality, cleaning, pest control space management, and administrative functions.

• Develop and implement facilities management strategies, policies, and procedures aligned with business needs and compliance standards.

• Drive improvements in service delivery, user experience, and operational performance through regular analysis and performance reviews.

• Oversee supplier selection, contract negotiations, SLA development, and performance management across all service providers. 

• Ensure regular monitoring, evaluation, and reporting on vendor performance against KPIs and agreed deliverables.

• Address complaints and requests related to soft services promptly and effectively.

• Conduct regular inspections to maintain high cleanliness and appearance standards.

• Resolve escalated supplier issues and drive accountability for service quality and compliance

• Responsible for assessment, procurement and management of small projects specific to Facility Operations

• Responsible for developing, monitoring and reporting of service level agreements and key performance indicators internal and external, also tracking of risks.

• Responsible for monitoring supply partners/contractors service delivery and customer interface on a day-to-day basis

• Responsible for financial tracking and reporting to ensure all services are delivered within agreed budgets and service levels

• Responsible for ownership and management of the departmental HSW and risk and compliance plan to achieve and maintain safe and legal status.

• Maintain accurate records and documentation related to soft services.
  Prepare regular reports on soft service activities and performance.

• Ensure front desk and administrative support functions operate efficiently and professionally.

• Manage space allocation, office relocations, and event logistics to support business continuity and workforce needs. 

• Ensure timely and accurate processing of invoices and payments in alignment with organizational financial policies.

• Prepare and manage annual budgets for all soft facilities functions and monitor spending against forecasts.

• Produce regular operational and financial reports (weekly, monthly, annual) for internal review and decision-making.

• Identify cost-saving opportunities while maintaining service quality and employee satisfaction.

• Enforce health, safety, and environmental standards across all facility services.

• Champion workplace safety initiatives and ensure compliance with legal and regulatory requirements.

• Support sustainability initiatives through effective waste management, energy use monitoring, and green facility practices.

        Stakeholders Liaison

• Build strong working relationships with internal stakeholders and cross-functional teams.

• Act as a key liaison with landlords, local authorities, service providers, and regulatory bodies. 

• Manage communication and feedback loops to continuously align service delivery with stakeholder expectations.

      Budgets and reports

• Develop and manage budgets and forecast for all internal services related issues.

• Prepare weekly, monthly, quarterly and annual reports 

  Core competencies, knowledge and experience:

  Business Competencies:

• Apply policy, structures and systems to ensure the business delivers safe working environments, products and services.

• Consciously takes steps to make the most of every conversation/interaction 

• Identifies people’s needs, interests and motives to be able to influence the decisions they make 

• Communicates simply to excite and engage people 

• Focuses on achieving maximum performance and driving continuous improvement 

• Thinks about processes and problems cross-functionally and end-to-end 

• Uses knowledge of products, technology, process, systems and policy to solve problems

• Finds creative ways to exploit opportunities and solve problems 

• Balances current and future needs 

• Thinks and acts like an owner of the business 

• Acts in line with legal, regulatory, health & safety, professional and ethical standards

• Responds flexibly to changing situations 

• Schedules activity and identifies resource needs, dependencies and synergies   

• Evaluates progress, mitigates risks and addresses issues

Job Requirement:

Qualifications

• Must have technical / professional qualifications: 

• A degree in Property & Facilities management or business-oriented field.

• Have over 6 years post-graduation work with at least 3 years in a supervisory or managerial role.

• Strong organizational, administrative, and communication skills.

• Experience in vendor management, invoice processing, and payment coordination.

• Ability to effectively coordinate multiple vendors and manage service level agreements.

• Knowledge of health, safety, and environmental standards related to facility operations. 

• Proficiency in MS Office and familiarity with facility management systems or ERP tools.

• Strong problem-solving skills and attention to detail.

• Customer service oriented with the ability to work collaboratively across departments.

• Demonstrates a positive and professional attitude, with a strong commitment to teamwork and service excellence.

How to Apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button THIS LINK

Remember to attach your resume