Job Title: General Practitioner (Clinical Services Lead)

Location: Addis Ababa, Ethiopia

Employment Type: Full-time

Reports to: Health Services Manager

Salary: Based on clinic cost-sharing model and experience

The Integrated Service on Health and Development Organization (ISHDO) is piloting an innovative cost-share clinic model in Addis Ababa to deliver affordable, high-quality health services. This initiative aims to enhance community well-being through exceptional customer care and accessible, patient-centered service provision. ISHDO is seeking a motivated, compassionate, and customer-oriented General Practitioner committed to improving patient satisfaction and clinical excellence.

The General Practitioner will provide high-quality, evidence-based primary care and lead the overall clinical service delivery at a medium-level cost-share clinic in Addis Ababa. The role includes providing standard clinical service, supervising medical and non-medical staff, ensuring compliance with national health standards, supporting health systems strengthening, and maintaining efficient and client-centered service provision. 

Duties & Responsibilities:

1. Clinical Duties

• Deliver comprehensive clinical care, including consultation, diagnosis, treatment, and referral for common illnesses and injuries.

• Ensure accurate and timely documentation of patient records in accordance with Ministry of Health (MOH) and clinic standards and codes.

• Monitor and manage patients with chronic conditions and promote preventive care services.

• Supervise and mentor nurses, laboratory technicians, and other clinical and non-clinical staff.

• Ensure strict adherence to Infection Prevention and Control (IPC) protocols.

2. Clinical Leadership and Supervision

• Lead day-to-day clinical operations, ensuring smooth patient flow and optimal resource utilization.

• Contribute to the availability, development and implementation of clinical guidelines and Standard Operating Procedures (SOPs) (both national and specific).

• Conduct regular clinical audits, case reviews, and continuous quality improvement activities.

• Manage clinical staff scheduling to ensure adequate coverage at all times.

• Ensure minimum regulatory standards are maintained 

3. Cost-Share and Resource Management

• Monitor usage of pharmaceuticals and medical supplies to reduce wastage and ensure continuous availability.

• Collaborate with clinic management to ensure cost-effective service delivery aligned with the cost-sharing model.

• Support planning and forecasting of clinic needs, including medications, lab supplies, and equipment. 

• Devise service promotion, demand creation and client enrollment schemes and follow the progress,

• Design diversified clinical services based on the client’s types and needs.

4. Health Education and Community Linkages

• Provide patient education and counseling on disease prevention, treatment adherence, and healthy living. Based on clients patterns, seasons, and prevalent cases,

• Liaise with local health authorities, community structures, and implementing partners as necessary.

• Participate in community outreach and public health campaigns initiated by the clinic.

• Put in consideration of the cost-sharing clinic corporate social responsibility.

5. Monitoring, Evaluation, and Reporting

• Support routine collection, analysis, and interpretation of clinical data for decision-making and performance tracking.

• Submit timely reports to ISHDO and relevant health authorities. (DHIS2 and IDSR reports).

• Uphold strict confidentiality and ethical standards in all aspects of clinical practice and patient interaction.

Job Requirements

Required Qualifications

• Medical Degree (MD) from an accredited institution.

• Valid professional license and registration to practice in Ethiopia.

• Minimum of 3 years post-internship clinical experience; prior experience in a private or medium-sized clinic is an asset.

• Having a family medicine specialty training is a plus, 

• Experience in cost-sharing or social enterprise healthcare models is a plus. 

• Proven leadership or supervisory experience in clinical settings is highly desirable.

Skills and Competencies

• Strong clinical decision-making and diagnostic skills.

• Demonstrated leadership, mentoring, and team-building capacity.

• Excellent communication and interpersonal skills.

• Proficiency in both Amharic and English.

• Experience with Electronic Medical Records (EMR) is an added advantage.

• Familiarity with Ethiopia’s Essential Health Service Package and national treatment protocols.

• Reputable skill and attitude towards evolving comprehensive and personalized care in holistic approach.

Working Conditions

• The position is based in Addis Ababa, with occasional outreach or field-based activities.

• Flexibility to work extended hours (weekends or evenings) as per clinic schedules and needs.

How to Apply

Interested applicants should submit their cover letter, CV, and copies of relevant credentials through THIS LINK only. 

Application Deadline:  August 19, 2025

Only shortlisted candidates will be contacted.