POSITION DESCRIPTION 

Job Title: Manager: Marketing and Sales 

Department: Business Development 

Grade Level: XI 

Reports to: Chief of Business Development 

Supervises: Marketing and price analyst, CRM officer, customer help desk, and sales officers

JOB SUMMARY 

Under the supervision of the Chief of Business Development, Marketing and sales Manager, is 

responsible to expand the market coverage and share, keep sales operations up the expectation of 

customers and keep them delighted. 

Duties & Responsibilities:

• Plans, organizes, leads, coordinates and controls the marketing and sales departments planning, implementation, monitoring and evaluation activities 

• Develop and implement advertising plans and campaigns 

• Plan and execute marketing & communications initiatives 

• Develop framework, plans, & measures for servicing & retaining customers to increase customer lifetime value 

• Manage customer inquiries and issues 

• Coordinate management of customer information 

• Track and monitor implementation and effectiveness of advertising and promotion campaigns 

• Drive customer loyalty and lifetime value in collaboration with other parts of the business as needed 

• Regularly monitor brand identity applications in different parts of the business 

• Manage marketing material development, production, promotions and events, company website 

• Measure marketing initiative effectiveness and reporting in formats as required 

• Define product development and improvement plans, drive execution and track product performance 

• Coordinate launching of new products and measure their success 

• Develop and implement marketing, branding & communications strategy, plans and budget 

• Track and measure brand positioning 

• Set company communication policy, standards and tools; and define relevant internal Job Description and Specification Document 

• communication channels, develop and cascade/disseminate internal communication message 

• Develop framework, plans, and measures for servicing and retaining customers to increase customer lifetime value 

• Establish clear and measurable service delivery goals, processes and practice 

• Establishing standard approach and methodology for measuring service performance and evaluating this on a regular basis 

• Provide regular leadership updates on service excellence goals and initiatives 

• Develop sales strategies, policies and procedures to grow demand for products 

• Collect sales records and trends and evaluate performance against sales targets by market, customer segments, distribution channels 

• Develop customer acquisition and retention strategy and best practices and communicate to sales teams. 

• Provide support in preparing ongoing training courses for the sales force to effectively implementsales strategies. 

• Evaluate the performance of the sales force against key performance areas including expenses, sales volume, customer satisfaction and cash flow 

• Perform other duties assigned to him /her by the immediate supervisor 

Job Requirements

POSITION REQUIREMENTS:

Education: MA/MBA/BA in Sales, Marketing Management/Management/related field. 

Experience: 7/9yrs of related experience with extensive knowledge and experience in managing 

customers in private business companies. 

Additional Training: 

•  Computer training certificate 

•  Customer handling training certificate 

Competencies/ Personal attributes 

•  Demonstrate commitment to the vision, mission, core values, aims and principles of e tech 

•  Customer Service Orientation 

•  Planning and organization skills, 

•  Communication and persuasion skills, 

•  Problem-solving skills and Attention to detail 

•  Team building skills, 

•  Basic computer Skill in MS Office Applications (MS-Word, Excel, Power Point and other software) 

•  Honesty and dependability 

•  Being self-motivated and highly organized 

•  Being flexible and able to work well under pressure 

•  Having strong desire to work out of office 

Technical skills 

• Having strong business development skills 

• Having good negotiation skills and ability to convince others 

• Having Strong MS office and the ability to use new technologies. 

• Consistently showing accuracy and preciseness. 

Languages 

•  Fluency in spoken and written English and Amharic 

•  Speaking other languages is a plus

How to Apply

Interested applicant can apply via: THIS LINK