Address: Addis Ababa, Ethiopia

Job Type: On-site - Permanent (Full-time)

Job Deadline: September 1, 2025

Gender Needed: Both

We are looking for a proactive and adaptable Operations & Fulfillment Manager who will also serve as a Seller Success Lead. This role combines managing daily logistics and warehouse operations with supporting sellers to succeed on our platform. The ideal candidate is organized, tech-savvy, people-oriented, and excited to help build a smooth and scalable commerce experience.

Key Responsibilities:

Operations & Fulfillment

• Manage the full order lifecycle: receiving inventory, organizing storage, picking, packing, dispatch, and returns.

• Oversee delivery processes and coordinate with couriers or logistics partners.

• Monitor delivery performance (on-time rate, COD status, etc.) and resolve any delivery-related issues.

• Support the use and adoption of scanning tools, tracking apps, and logistics dashboards.

Process Development (SOPs & SLAs)

• Create and document Standard Operating Procedures (SOPs) for warehouse and delivery activities.

• Define and enforce Service Level Agreements (SLAs) with internal teams and external delivery partners.

• Train team members on new processes and ensure consistent implementation.

Seller Success

• Guide sellers on how to use the platform effectively: uploading products, setting prices, managing orders.

• Provide ongoing support to sellers to resolve pickup, packaging, or stock issues.

• Monitor seller performance and help them meet platform expectations.

• Collect seller feedback to improve tools and workflows.

Team & Reporting

• Lead and support warehouse staff and delivery coordinators.

• Ensure smooth shift scheduling and team communication.

• Track and report key performance indicators (KPIs) to management, with suggestions for improvement.

What We’re Looking For

• Bachelor’s degree (required); a degree in Business Administration, Supply Chain Management, Logistics, Marketing, Communications, or a related field is preferred, but any field of study is accepted for candidates who demonstrate strong capability and confidence in the role.

• Strong organizational and communication skills

• Familiarity with warehouse and delivery workflows

• Comfort with using tech tools (apps, dashboards, scanners, etc.)

• Willingness to learn, lead, and improve systems

• Ability to work with sellers and internal teams in a fast-paced environment

• Fluency in Amharic and English

What Success Looks Like

• Reliable and fast order fulfillment

• Clearly defined and followed SOPs and SLAs

• Happy and engaged sellers

• Smooth coordination between warehouse, sellers, and delivery partners

• High buyer satisfaction and trust in the platform

Perks & Benefits

• Competitive salary based on experience and performance.

• Opportunities for professional growth in e-commerce, logistics, and customer service.

• Friendly, collaborative, and fast-paced work environment.

• Exposure to modern tech tools and digital workflows.

How To Apply

Apply using THIS LINK