As a Front Office Supervisor , you will assist in the management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Specific Responsibilities:

• Supervise Front Desk operations during your assigned shift to a consistently high standard

• Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

• Advise your shift team of any special events or VIP Guests in the hotel that day

• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and teamwork

• Maximize sales revenues through up-selling and marketing program

• Manage Guest requests, inquiries, and complaints promptly and completely
  Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

Job Requirements

• Degree in Relevant Area like Hotel Management and/or equivalent

• Minimum of 4 years of experience with supervisory experience in the hotel, leisure, retail sector

• High level of IT proficiency, Knowledge of Operation software-Opra

•  High level of commercial awareness and sales capabilities

• Experience of managing people and developing people

• Previous experience of handling challenging guests

How To Apply

Interested candidates who meet the qualifications can apply through one of the following methods:

 In-Person: Submit your CV to the Director of Human Resources, Hilton Addis Ababa
 Email: Send your application to  ADDHI_HRD@hilton.com.

Important: Clearly mention the position title “Front Office Supervisor” in the subject line of your email.

Deadline to Apply: August 28, 2025
Only shortlisted candidates will be contacted.