Responsible for acting as a liaison among sales, transport and warehouse team. Over all responsible for sales order processing, assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Duties & Responsibilities:

• Receive daily sales orders from company sales representatives via group address and crate sales order in the system accurately 

• Make sure that the customer is registered and approved agent to distribute our products 

• System check product or Finished Goods availability in the warehouse to make sure we can stratify the order

• Verify from the system that pricing is correct and the order is confirmed to serve 

• Make sure that the order does not exceed approved credit limit to serve.

• Make sure stock allocation is done properly as per agreed company policy 

• Make sure the customer or agent deposited equivalent cash or issued POD postdated cheque per agreed period.

• Generate picking list for the order and provide same to warehouse to arrange delivery or shipment

• Request transport section to arrange equivalent Truck for delivery for the order

• Make sure invoicing and attachment done accurately and completely

• Make sure sales discounts and/or trade promotions done as per approved note from respective manager/ official

• Follow-up timely collection of proof of deliveries 

• Report daily sales executed to concerned bodies at the end of the business day

• Record pending orders accurately and communicate same to sales and logistics team 

• Record and Resolve customer complaints via phone, email or mail

• Use telephones to reach out to customers and verify account information.

• Assist with placement of orders, refunds, or exchanges.

• Work with customer service manager to ensure proper customer service is being delivered.

Competences

• Demonstrated acceptable skills on Microsoft office applications 

• Knowledge of sales and marketing management 

• Knowledge of customer handling 

• Excellent interpersonal and communication skill 

• Knowledge of sales order processing and dispatching 

• Able to work with others and good team player

• Good time-management skills

• Able to execute multiple tasks at a time and willing to work under pressure 

• Experience working in ERP and any sales and marketing activity is a plus.

Job Requirements

Education Qualifications and Requirement 

• First Degree in Marketing, Sales, or Business Administration from recognized institutions 

Experience

• Minimum of 2 years of experience in customer service, sales or marketing

How to Apply

Application instruction

Please title your application with the subject line: -"Customer Service Officer"

Candidates meeting the above-required qualifications are invited to send their CVs through careers@samanu.com or shibeshi.shibabaw@samanu.com

Applications from female candidates are strongly encouraged and will be given preferential consideration, as we deeply value diversity..

Only those applicants who meet the above criteria will be contacted for an interview.

• Application deadline: August 14, 2025