The customer service position is a key bridge connecting enterprises and customers, and its work directly affects customer experience, order conversion, and brand reputation.

Quantity Required: 1

Salary: 6,000

Duties and Responsibilities:

I. Consultation Answering and Demand Response

Real-time response to consultations through multiple channels

• Timely respond to customer inquiries through various channels such as platform messages (e.g., Amazon Message, Shopify Messages), emails, and phone calls.

• Answer core questions including shipment status, product receipt issues, product installation guidance, and return/refund policies, ensuring information is accurate and easy understand.

Coordination and handling of personalized needs

• Receive and analyze customers' personalized needs (e.g., special packaging, expedited shipping, customized services, etc.).

• Proactively coordinate with internal departments such as warehousing and operations to develop feasible solutions, ensuring reasonable needs are effectively met.

II. Full-process Follow-up of Orders

Logistics status tracking and problem handling

• Track order logistics information throughout the process and proactively synchronize key information such as shipping time, transportation nodes, and delivery progress to customers.

• For issues such as logistics delays, lost packages, or damaged items, communicate and verify with logistics providers immediately, and synchronize the progress and results of handling to customers.

Handling of order modification requests

• Accept customers' requests for order modifications, including changing the delivery address, adjusting product quantities, or modifying specifications.

• Ensure modified information is accurately synchronized to relevant links such as warehousing and logistics to avoid errors in order execution.

III. After-sales Problem Handling and Dispute Resolution

Processing of return/refund procedures

• Receive customers' return, exchange, or refund applications, and review the rationality of applications in accordance with platform rules and internal corporate policies.

• Guide customers through the return process (e.g., providing return addresses, standardizing return packaging, assisting in filling out return tracking numbers, etc.) and follow up on the progress of refund receipt throughout the process.

Handling of product quality complaints

• Accept customers' complaints about product quality, including issues such as functional failures, appearance damage, and discrepancies between descriptions and actual products.

• Coordinate internal resources to develop solutions (e.g., replacing with new products, arranging repairs, providing reasonable compensation, etc.), actively resolve customer dissatisfaction, and reduce the risk of negative reviews and disputes.

• The customer service position must be customer-centric, ensuring customer experience and maintaining the corporate brand image through efficient communication, meticulous follow-up, and problem-solving capabilities.

Job Requirements:

• Education: Education Background in a related field of study with relevant work experience

• Experience: 0-1 year

How to Apply:

• Apply through HaHuJobs telegram bot https://t.me/hahujobs_bot