For over a decade, Washington Healthcare has earned the trust of millions by delivering compassionate, high-quality care across Ethiopia.  

Now, in a bold stride toward redefining healthcare in the region, Washington Healthcare is proud to unveil its most ambitious venture yet: a state-of-the-art tertiary hospital that will redefine healthcare standards in the region. With 110 beds, Ethiopia’s first PET scan machine, and the first privately operated LINAC machine for advanced cancer treatment, this facility will set a new benchmark in medical innovation. 

Even more , the hospital will be managed and operated by the world-renowned Apollo Hospitals Enterprise Group ,an Indian multinational healthcare group headquartered in India. It is the largest private hospital network in India, with a network of 71 owned and managed hospitals.  . 

This new facility will be more than just a hospital; it will be a center of excellence, hope, and innovation. Powered by Apollo’s international expertise and Washington Healthcare unwavering local commitment, the hospital is set to raise the bar for tertiary care in Ethiopia—ushering in a new era where advanced medical technology meets heartfelt, patient-centered care. 

Reports to: Customer Service Manager / Front Office Manager

Salary & Benefits: Negotiable and Attractive   

Number of people required : 5

The Telephone Operator will be the primary point of contact for all incoming and outgoing calls at the hospital, ensuring efficient and courteous communication. This role involves directing calls, providing general information, managing the hospital's internal communication system, and acting as a vital link between patients, visitors, and hospital staff.

Roles & Responsibilities

• Call Management:

  • Answer all incoming calls promptly and professionally, identifying the hospital and providing a welcoming demeanor.

  • Direct calls accurately to the appropriate departments, staff members, or patient rooms.

  • Manage outgoing calls, including making appointments, confirming information, or connecting staff members as requested.

  • Handle multiple phone lines and a high volume of calls efficiently, especially during peak hours or emergencies.

  • Utilize the hospital's telephone system, intercoms, and paging systems effectively.

• Information Provision:

  • Provide general information about hospital services, visiting hours, contact details, and basic directions to callers.

  • Assist callers with inquiries about patient status while adhering strictly to patient confidentiality (HIPAA/privacy regulations).

  • Maintain an updated directory of hospital staff, departments, and frequently requested numbers.

• Emergency Response:

  • Act as a central communication point during emergencies (e.g., code alerts, disasters), quickly connecting relevant personnel and making announcements.

  • Follow established emergency protocols for escalating calls and disseminating critical information.

• Customer Service & Administration:

  • Provide excellent customer service, ensuring all callers feel valued and assisted.

  • Handle challenging or distressed callers with empathy, patience, and professionalism.

  • Log calls and maintain records as required.

  • Perform other administrative duties as assigned, such as faxing, scanning, or data entry, when not on the phone.

Job Requirements

Minimum Requirements

• Diploma or above. In any medical field.

• 0 Years of Experience 

• Exceptional verbal communication skills in Amharic and English; proficiency in additional local languages is highly advantageous.

• Excellent listening skills and a clear, professional speaking voice.

• Proficiency in operating multi-line phone systems and basic computer applications (Microsoft Office Suite).

• Strong customer service orientation with a patient and empathetic approach.

• Ability to remain calm and composed under pressure, especially during emergencies.

• Strong organizational skills and attention to detail.

How To Apply

Interested Candidates can apply through THIS LINK