Customer Experience Management Expert
Nisir Microfinance Institution Share Company
Business
Business Management
Addis Ababa
2 years - 3 years
1 Position
2025-08-23
to
2025-08-31
provide high quality customer service
Accounting
Management
Full Time
Share
Job Description
Nisir Microfinance Institution S.C is one of the pioneering financial service providers in Ethiopia focusing on serving Micro, Small and Medium Size Enterprises. Supported by its Core Banking System, Nisir provides ranges of credit and saving services. Currently, Nisir works on immense organizational re-structuring as it’s aiming significant growth and expansion in its overall operation. And it is with this rationale that Nisir invites qualified and energetic candidates for the following positions.
Place of Work: Head Office (for SN: 1,2,4,5,6 & 7) and Branches (for SN: 4)
Salary: As per the company scale (Attractive)
Job Requirements
Qualification and Experience required
Master’s degree or Bachelor’s degree in Management, Accounting or related fields two (2) year and three (3) years of relevant experience for Masters and Bachelor, respectively.
Professional Qualification: Strong analytical skills
Job purpose
To enhance customer service excellence by introducing and customizing service quality monitoring models, setting the standards, and continuously monitoring service delivery and customer interactions with Nisir.
How To Apply
After checking the eligibility criteria and preparing all the necessary documents, qualified and eligible applicants shall apply only online through vacancyhrm@nisirmfi.com within 7(seven) days from the date of this announcement to Nisir Microfinance Institution S.C, Human Resource Management Directorate.
In person or postal application will not be accepted. Only short-listed applicants will be communicated.
Application deadline: 5:00 PM, August 31, 2025.
Fields Of Study
Accounting
Management
Skills Required
provide high quality customer service
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