Nisir Microfinance Institution S.C is one of the pioneering financial service providers in Ethiopia focusing on serving Micro, Small and Medium Size Enterprises. Supported by its Core Banking System, Nisir provides ranges of credit and saving services. Currently, Nisir works on immense organizational re-structuring as it’s aiming significant growth and expansion in its overall operation. And it is with this rationale that Nisir invites qualified and energetic candidates for the following positions.

Place of Work: Head Office (for SN: 1,2,4,5,6 & 7) and Branches (for SN: 4)

Salary: As per the company scale (Attractive)

Duties and Responsibilities:

• Develop and implement service delivery plan and programs to optimize service excellence and customer experience in the branch.

• Ensure proper compilation of information for loan request, analyze request and submit same to the appropriate organ for further processing and approval.

• Lead the branch staff to ensure coordination, consistency, and to create selling and cross-selling opportunities, and assist in answering questions and resolving issues.

• Monitor customer service delivery in the branch and ensure that customer expectations are consistently meet and exceeded. 

• Work with Branch Expansion and Performance team in establishing customer service, operational and business objectives for the Branch.

• Provide input to Branch Expansion and Performance team to support performance measurement and control.

• Conduct balanced operation at branch level in terms of resource mobilization, customer service and digital onboarding for conventional and IFFS service lines.

• Receive customer complaints and take immediate actions to solve issues under one’s authority and refer to the right unit for speedy resolution when necessary. 

• Maintain adequate customer service staffing level and ensure that all customer service personnel are properly trained with respect to product knowledge, service delivery and communication techniques to meet customer service needs as well as business objectives.

• Collaborate with Marketing and Brand team in implementing local marketing initiatives to promote the Nisir and its products and services to local customers. 

• Review Income and Expense Summary Accounts of the Branch, apply appropriate follow-up on controllable expenses and ensure that the Branch’s books of accounts are in balance. 

• Check the accuracy of daily reconciliation reports and statement of fund position forward a copy of the reports to the concerned organs.

• Monitor the Branch's compliance with operating policies and procedures and outside regulatory requirements, and make recommendations for changes/improvements as appropriate.

• Monitor the security, maintenance and cleanliness of the branch and the branch’s properties.

• Ensure branches are open and available for service on time.

• Direct the proper recording and maintenance of transactions.

• Prepare, review and submit various periodic and ad hoc reports including audit and inspection rectifications reports, compliance reports regarding overall branch operations.

• Sign tickets and authorize/approve daily transactions, approve opening, closing, blockage and release of customer accounts in accordance with established procedures and delegated authority.

• Oversee and assess customer service staff activities, and providing them with regular performance-related feedback.

Job Requirements

Qualification and Experience required

• Master’s degree or Bachelor’s degree in Economics, Accounting, Business Administration or related fields

• Four (4) years for Masters and six (6) years for Bachelor of relevant experience of which two (2) and three (3) years of experience in supervisory positions.

Purpose of the Job:    

• To support the sustainable and profitable growth of Nisir by improving resource mobilization, customer attraction, satisfaction and retention through excellent customer service delivery, and improve the efficiency of the branch operation.

How to Apply

After checking the eligibility criteria and preparing all the necessary documents, qualified and eligible applicants shall apply only online through vacancyhrm@nisirmfi.com within 7(seven) days from the date of this announcement to Nisir Microfinance Institution S.C, Human Resource Management Directorate.

In person or postal application will not be accepted. Only short-listed applicants will be communicated. 

Application deadline: 5:00 PM, August 31, 2025.