The National Election Board of Ethiopia (NEBE), re-established by proclamation No. 1133/2011, is the constitutionally mandated body to conduct elections, organize referenda, and regulate political parties in Ethiopia. NEBE is working to boost its institutional strength with a special focus on the enhancement of human resource capacity. Accordingly, NEBE would like to invite applicants for the ICT Support Assistant Position who meet the following requirements.

We are seeking a motivated and customer-oriented IT Support Assistant to join our IT help desk team. This is an excellent entry-level opportunity for someone looking to launch their career in IT. You will be responsible for providing first-line technical support to our employees, resolving basic IT issues, and escalating more complex problems to senior team members. The ideal candidate is a problem-solver with great communication skills and a strong desire to learn and grow in the IT field. 

Duties and Responsibilities

Help Desk & User Support: 

● Provide first-level contact and problem resolution for all users via phone, email, chat, and in-person support. 

● Troubleshoot and resolve issues related to hardware, software, network connectivity, and peripheral devices (printers, scanners, etc.). 

● Clearly document, track, and monitor problems in the IT service management ticketing system (e.g., Jira, ServiceNow, Zendesk) to ensure a timely resolution. 

● Escalate unresolved issues to the appropriate senior IT team members with detailed notes. 

System & Account Administration: 

● Perform user account management activities: creating, disabling, and unlocking accounts in Active Directory (AD) or other systems 

● Assist with the setup, configuration, and deployment of new workstations, laptops, and software for new employees. 

● Install, configure, and troubleshoot approved software applications (Microsoft 365, Adobe, etc.). 

Maintenance & Documentation: 

● Perform routine maintenance and updates on computer systems and equipment. 

● Maintain an inventory of all IT equipment, software, and licenses. 

● Create and update knowledge base articles and documentation for common issues and solutions to improve user self-service and team efficiency. 

Collaboration: 

● Work collaboratively with other IT team members on larger projects and initiatives. 

● Learn from senior technicians and engineers to develop technical skills 

Job Requirements

Required Skills & Qualifications:

Education and Experience

● Education: Diploma in Information Technology, Computer Science, or a related field is preferred, but not required. Equivalent certification or practical experience will be considered. 

● Certification: CompTIA A+ certification is a strong plus. Network+ or Microsoft Fundamentals (MS-900) are also beneficial. 

● Experience: minimum 3 years of experience in an IT support or help desk role. Relevant internship or personal hands-on experience will be considered. 

Technical Knowledge: 

● Basic understanding of computer hardware, software, and operating systems (Windows 10/11, macOS). 

● Familiarity with core Microsoft 365 applications (Outlook, Word, Excel, PowerPoint). 

● Basic understanding of networking concepts (TCP/IP, DHCP, DNS, VPN, Wi-Fi). 

● A strong willingness and ability to quickly learn new technologies. 

Preferred Qualifications 

● Experience with a ticketing system. 

● Basic experience with Microsoft Active Directory or Azure AD for user management. 

● Any hands-on experience with mobile device management (MDM) for iOS/Android. 

Soft Skills & Personal Attributes 

● Customer Service Superstar: A patient, friendly, and professional demeanor with a genuine desire to help people. This is the most critical skill. 

● Communication: Exceptional verbal and written communication skills. Ability to explain technical concepts in simple, clear terms for non-technical users. 

● Problem-Solver: Strong logical and analytical troubleshooting skills with a curiosity for figuring out how things work. 

● Team Player: Eager to learn, accepts feedback, and works well collaboratively within a team. 

● Reliable & Proactive: Highly organized, punctual, and able to manage multiple tasks and priorities. Take the initiative to find answers and learn. 

How To Apply

      INTERESTED APPLICANTS ARE INVITED TO SEND NON-RETURNABLE:

• Application letter that explains why you fit the post, an updated CV, and three work-related referees;

• Application letter & resume should be saved by the full name of the applicant.

• Only short-listed candidates will be contacted for further screening.

• Those who are interested can only apply through THIS LINK within 10 days from this announcement.

Female candidates are encouraged to apply!