East African Holding S.C
ICT
Computer Science and Information Technology
Addis Ababa
3 years
1 Position
2025-09-12
to
2025-09-26
computer science
Hardware and Network Servicing
Information Technology
Computer science
Full Time
Share
Job Description
The IT Support Specialist will provide essential technical support and maintenance for East African Holding's (EAH) diverse IT systems and infrastructure, ensuring optimal performance and user productivity across its subsidiaries. This role will report to the IT Lead/Project Manager and play a crucial part in the day-to-day operations of IT, while also actively supporting the ongoing system harmonization and ERP integration initiative. The specialist will contribute to ensuring system stability, security, and user accessibility for both current and future systems
Provide first-line and second-line technical assistance for all EAH IT systems, including existing disparate systems across subsidiaries and the future one harmonized ERP backbone.
Troubleshoot and resolve user issues related to hardware, software applications, network connectivity, and data access, addressing problems stemming from data spread across files or inaccessible to corporate IT.
Manage user accounts, permissions, and roles across various systems to ensure proper access control and data security.
Actively support the system harmonization project by assisting in the implementation, testing, and post-go-live support of the new ERP system.
Contribute to the maintenance of unified security, backup, and compliance frameworks for EAH's IT infrastructure, helping to mitigate security gaps in systems without upgrade path".
Assist in data quality initiatives by supporting users in adhering to data entry standards and resolving discrepancies, aiming for reduced data entry errors and inventory mismatches.
Collaborate closely with internal teams including ITGSC, Group IT, subsidiary IT, business process owners, as well as external ERP consultants, integration experts, Power BI developers and the Implementation Partner to resolve complex technical issues and ensure seamless operations.
Support the integration of third-party systems (e.g., "weighbridge, fleet, payroll") with the new ERP, assisting with data flows and connectivity.
Participate in IT infrastructure reviews and cybersecurity & backup gap assessment activities as needed, contributing to the overall readiness and security of EAH's digital foundation.
Create and maintain documentation for IT support procedures, common issues, and resolutions to improve overall IT efficiency and knowledge sharing.
Bachelor’s degree in Information Technology, Computer Science, Networking, or related fields.
Proven experience or more than 3 years in an IT support role, preferably within a multi-company or complex organizational environment.
Strong technical troubleshooting skills for software applications, hardware, and network issues.
Basic understanding of IT infrastructure, networking concepts, and data management.
Familiarity with data backup strategies and cybersecurity best practices.
Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
Ability to manage multiple tasks, prioritize effectively, and work both independently and as part of a team under the guidance of the "IT Lead/Project Manager".
Exposure to Enterprise Resource Planning (ERP) systems is a plus, or a strong willingness to learn and adapt to new technologies.
Qualified candidates are invited to submit their resume and a cover letter detailing and your relevant experience and achievements to only recruit@eastafricanholding.com
Fields Of Study
Hardware and Network Servicing
Information Technology
Computer science
Skills Required
computer science
Related Jobs
1 day left
GTOG IT SOLUTIONS SHARE COMPANY
Junior Sales & Documentation Engineer
Documentation Engineer
Full Time
0 - 1 yrs
3 Positions
Bachelor’s in IT, Computer Science, Electrical Engineering or in a related field of study with relevant work experience Duties & Responsibilities:: - Support preparation of IT-focused tender and procurement documents. - Assist in drafting, organizing, and managing technical and financial proposals. - Conduct basic business analysis and support IT-related bids. - Participate in presales activities, including demos and technical presentations. - Assist in after-sales service coordination, reporting, and client follow-ups. - Maintain accurate records of tender submissions and supporting documents. - Collaborate with engineering teams on solution alignment.
1 day left
GTOG IT SOLUTIONS SHARE COMPANY
Senior System and Network Administrator
Network Administrator
Full Time
3 yrs
2 Positions
Bachelor’s Degree in IT, Computer Science or in a related field of study with relevant work experience Duties & Responsibilities: - Participate in IT project implementation after tender awards, ensuring timely and quality delivery. - Lead Data Center infrastructure installations, including servers, storage, networking, and power systems. - Implement enterprise IT projects such as VDI solutions, Smart Classroom setups, and VISP network configurations. - Configure and administer firewalls, routers, and L3 switches as part of project deployments. - Ensure security, scalability, and high availability across IT systems. - Contribute to SOC (Security Operations Center) activities; SOC experience is considered a strong plus. - Perform system optimization, capacity planning, and performance tuning. - Collaborate with cross-functional teams (sales, presales, and documentation engineers) to align technical implementation with project requirements.
1 day left
GTOG IT SOLUTIONS SHARE COMPANY
Senior Sales & Documentation Engineer
Documentation Engineer
Full Time
2 - 4 yrs
2 Positions
Master's or Bachelor's Degree in IT, Computer Science, Engineering or in a related field of study with relevant work experience Duties & Responsibilities: - Lead and manage IT tender processes from preparation to submission. - Prepare, review, and submit high-quality technical and commercial proposals. - Develop and present IT-focused solutions (Data Center, Smart Class, VDI, LAN, etc.). - Conduct business and market analysis to identify sales opportunities. - Manage procurement-related documentation and compliance. - Prepare advanced documentation such as LLD documents, ER diagrams, entity relationships, and class diagrams where required. - Organize, structure, and maintain tender and bid documentation. - Engage in presales activities: client demos, solution design, and technical presentations. - Manage client accounts and coordinate after-sales services. - Mentor junior engineers in proposal preparation and documentation best practices.
1 day left
GTOG IT SOLUTIONS SHARE COMPANY
Junior System & Network Engineer
System Engineer
Full Time
0 - 1 yrs
2 Positions
Bachelor’s Degree in IT, Computer Science or in a related field of study with relevant work experience Duties and Responsibilities: - Monitor system and network performance, troubleshoot basic issues, and escalate when necessary. - Assist in user account management, permissions, and access control. - Install, configure, and maintain Linux/Ubuntu servers. - Assist in configuring and maintaining network devices such as switches, routers, and firewalls. - Document system configurations, network diagrams, and operational procedures.
1 day left
GTOG IT SOLUTIONS SHARE COMPANY
Odoo Functional Consultant
Consultant
Full Time
2 - 4 yrs
2 Positions
Bachelor’s Degree in IT, Computer Science, Business Information Systems or in a related field of study with relevant work experience Duties and Responsibilities: - Analyze client requirements and map to ERP solutions. - Configure ERP modules (Finance, HR, Sales, Inventory, etc.). - Conduct gap analysis and propose enhancements. - Prepare functional documentation and user manuals. - Provide training and support during implementation. - Collaborate with developers for customizations.
5 days left
Mizan Tepi University
Lecture
Lecturer
Full Time
0 yrs
2 Positions
PHD, Master's or Bachelor's Degree in Informaton Technology or related field of study. Duties and Responsibilities - Designing, developing, and delivering lectures, tutorials, and seminars on their specialist subject to university or college students. - Preparing course materials such as syllabi, lecture notes, assignments, and assessment