The IT Support Specialist will provide essential technical support and maintenance for East African Holding's (EAH) diverse IT systems and infrastructure, ensuring optimal performance and user productivity across its subsidiaries. This role will report to the IT Lead/Project Manager and play a crucial part in the day-to-day operations of IT, while also actively supporting the ongoing system harmonization and ERP integration initiative. The specialist will contribute to ensuring system stability, security, and user accessibility for both current and future systems

Duties and Responsibilities:

• Provide first-line and second-line technical assistance for all EAH IT systems, including existing disparate systems across subsidiaries and the future one harmonized ERP backbone.

• Troubleshoot and resolve user issues related to hardware, software applications, network connectivity, and data access, addressing problems stemming from data spread across files or inaccessible to corporate IT.

• Manage user accounts, permissions, and roles across various systems to ensure proper access control and data security.

• Actively support the system harmonization project by assisting in the implementation, testing, and post-go-live support of the new ERP system.

• Contribute to the maintenance of unified security, backup, and compliance frameworks for EAH's IT infrastructure, helping to mitigate security gaps in systems without upgrade path".

• Assist in data quality initiatives by supporting users in adhering to data entry standards and resolving discrepancies, aiming for reduced data entry errors and inventory mismatches.

• Collaborate closely with internal teams including ITGSC, Group IT, subsidiary IT, business process owners, as well as external ERP consultants, integration experts, Power BI developers and the Implementation Partner to resolve complex technical issues and ensure seamless operations.

• Support the integration of third-party systems (e.g., "weighbridge, fleet, payroll") with the new ERP, assisting with data flows and connectivity.

• Participate in IT infrastructure reviews and cybersecurity & backup gap assessment activities as needed, contributing to the overall readiness and security of EAH's digital foundation.

• Create and maintain documentation for IT support procedures, common issues, and resolutions to improve overall IT efficiency and knowledge sharing.

Job Requirements

• Bachelor’s degree in Information Technology, Computer Science, Networking, or related fields.

• Proven experience or more than 3 years in an IT support role, preferably within a multi-company or complex organizational environment.

• Strong technical troubleshooting skills for software applications, hardware, and network issues.

• Basic understanding of IT infrastructure, networking concepts, and data management.

• Familiarity with data backup strategies and cybersecurity best practices.

• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.

• Ability to manage multiple tasks, prioritize effectively, and work both independently and as part of a team under the guidance of the "IT Lead/Project Manager".

• Exposure to Enterprise Resource Planning (ERP) systems is a plus, or a strong willingness to learn and adapt to new technologies.

How To Apply

Qualified candidates are invited to submit their resume and a cover letter detailing and your relevant experience and achievements to only recruit@eastafricanholding.com