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Internship-Customer Service

ZamZam Bank

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Social Science

Social Science and Community

Mekelle,Addis Ababa

0 years

2 Positions

2025-09-12

to

2025-09-20

Required Skills

handle customer complaints

+ show more
Fields of study

Social Science

Full Time

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Job Description

Taking its name from ZamZam Holy Water which gave life to the barren land of Makkah, springing the hills of Safa and Marwa; ZamZam Bank is working towards ensuring sustained economic growth.

Zamzam bank is aspiring and working relentlessly towards its vision of becoming the leading shari’ah compliant and all-inclusive bank in Africa by 2030. It is contributing to the economy by providing full-fledged interest free, affordable, effective banking and financial services to diverse individuals and organizations; and by promoting economic stability and financial access through its extensive branch networks.

The reputation of the bank is positioned on not only for its championship for pioneering financial inclusiveness, but also for its unwavering commitment to sheriah compliance products and services; strong networking; resources and organizational learning; innovative leadership and management practices; state of the art core banking systems and its international recognitions.

We are searching talented individuals to join us on our journey towards sustainable growth that enhance financial inclusion with a special focus on the part of society that is alienated from the financial system due to their religious beliefs or other factors. Is this you?

Whether you want a career as a visionary professional banker in full-fledged interest free banking sector, or need to make sure that your earning is from halal source or second our cause towards ensuring sustained economic empowerment & stability through financial inclusiveness, we offer you these possibilities within the Internship Programme.

Place of work: Wollo area, Semera, Bahirdar , Gonder , Mekelle & Shire

Zamzam Bank Internship Programme is the kick start of your career within the Bank industry. You will have the opportunity to develop your professional and personal skills over the course. In the Internship Programme you will take part in different trainings and you shall be paid stipend to cover transportation expenses. You will be permanent employee of the bank based on the availability of vacant posts and your average performance result.

Duties & Responsibilities:

  • Handle customer account opening, deposits, withdrawals, and other basic banking services.

  • Provide high-quality customer service in line with the bank’s standards.

  • Promote and cross-sell bank products and services.

  • Maintain accurate records and ensure compliance with bank policies

Job Requirements

Qualification:-

  • BA Degree in Social Science fields.

  • 0 years of experience.

  • GPA: above 2.5 and successful completion of the national exit exam

  • Year of Graduation: 2023 and latter

  • Age: not more than 25 years

  • Able to commit to internship for minimum 3 to 6 months

  • Willingness to learn and ability to work in branches of the bank with little supervision

  • Willingness to sign internship program agreement

  • Having certification of training related to customer service, business intelligence, etc is advantageous

  • Knowledge of IFB is advantageous

Requirement Skill

Communication

How To Apply

Interested applicants who meet the above requirements can submit their application letter, updated CV and credentials in PDF format by clearly stating the position that you are applying for through the application THIS LINK within 10 days from the date of announcement.

Only shortlisted applicants will be communicated.

Fields Of Study

Social Science

Skills Required

handle customer complaints

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