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Customer Service Officer – I

Zemen Bank

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Business

Business Management

Dilla

1 years

1 Position

2025-09-17

to

2025-09-24

Required Skills

provide high quality customer service

+ show more
Fields of study

Accounting

Banking and Finance

Economics

Full Time

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Job Description

The purpose of this job is to serve customers, pay and receive cash and process transactions; to sell the products and services of the bank, acquire new customers and open and maintain customer accounts and manage customer relations and ensuring customer satisfaction with full effort and maximum care as per the policy and procedure of the bank.

Duties and Responsibilities:

  • Resolve customer enquiries and communications, including referrals to other services or agencies.

  • Identify customer needs and deliver efficient service responses.

  • Respond to service requests using various ICT tools.

  • Handle cash payments and reconcile transactions when applicable.

  • Assist visitors and members of the organization.

Job Requirements

Educational Requirement

  •  BA in Banking and Finance, Accounting, Economics, Management or in related fields.

Work Experience

  • 1-year relevant Banking experience.

How To Apply

Interested applicants who meet the above requirements can submit their application letter and updated CV and credentials in PDF format by clearly stating the position that you are applying for through THIS LINK

Fields Of Study

Accounting

Banking and Finance

Economics

Skills Required

provide high quality customer service

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