Call Center Operator
Builders Creamy Trading plc
Hospitality
Customer Service Management
Addis Ababa
0 years
10 Positions
2025-09-18
to
2025-09-23
analyze call center activities
Marketing
Full Time
Birr 8500
Share
Job Description
The Call Center Representative is responsible for handling inbound and/or outbound customer calls in a professional and courteous manner. This role involves resolving customer inquiries, providing information about products and services, processing orders, and ensuring a high level of customer satisfaction
Place of Work: Filamingo, Addis Ababa
Employment Type: Permanent
Work Place: Addis Ababa
Basic Salary: 8,500.00
Quantity Required: 10
Duties and Responsibilities:
Answer incoming calls and respond to customer inquiries in a timely, professional manner.
Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution. -
Make outbound calls to follow up on customer issues or conduct surveys (if required).
Maintain accurate customer records by updating account information.
Use call center systems and tools effectively to log calls and resolve customer requests
Job Requirements:
Education: Diploma or equivalent or above.
Experience: 0 years & above related experience.
Excellent verbal and written communication skills.
Basic computer literacy.
How to Apply:
Submit your application & CV's with pertinent certification via THIS LINK
Fields Of Study
Marketing
Skills Required
analyze call center activities
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