With a vision “To be the premier Partner in Ethical Banking “, we are proud to announce that Hijra Bank is looking for dynamic, energetic, conscious, and service-oriented individuals to make part of its team. Spanning the length and breadth of the country, Hijra bank branches network boasts to strategically located cities and towns to be closer to our esteemed customers & ensure their financial needs are met with utmost efficiency and care. To sustain and enhance the quality of our services, we are actively seeking individuals who embody the spirit and value of “Honesty, Inclusive, Just & Fair, Responsible & Agile” and are deeply committed to providing exceptional customer experiences. Joining our team is becoming an integral part of our “Journey to a brighter future” for ethical banking in Ethiopia. Therefore, if you possess the qualifications and share our passion for ethical banking, we invite you to embark on this exciting opportunity.

Duties and Responsibilities:

• Providing expert advice and support to internal stakeholders and customers, with a focus on delivering a positive customer experience and resolving complex customer issues promptly.

• Acting as a point of referral for escalating customer service issues and mentoring or guiding junior customer service staff.

• Analyzing customer complaints and feedback, reporting on these regularly, and contributing to continuous improvement in customer service quality.

Job Requirements

Qualification: 

• Bachelor’s degree in Accounting, Management, Economics or related fields.

Experience:

• Three (3) years of banking  experience. 

• IFB training Certification is advantageous.

Duty station

• Harbu & Dessie

How To Apply

Interested and qualified applicants should submit their application letter, updated resume/CV, and Educational Certificates with THIS LINK