Duties & Responsibilities:

• Guest Experience: Lead and inspire the team to provide impeccable, personalized service at every touchpoint, ensuring guest satisfaction and loyalty.
• Operational Management: Oversee the daily operations of the Front Office, Housekeeping, Guest Relations, Concierge, and other related areas, ensuring seamless coordination and adherence to five-star standards.
• Staff Leadership: Recruit, train, mentor, and evaluate team members, fostering a culture of excellence, professionalism, and continuous improvement.
• Financial Control: Manage departmental budgets, control costs, and maximize revenue opportunities while maintaining service quality.
• Quality Assurance: Implement and monitor quality control measures, conduct regular inspections, and address any operational or guest concerns promptly.
• Health & Safety: Ensure compliance with all health, safety, and security regulations, maintaining a safe environment for guests and staff.
• Collaboration: Work closely with other departments such as Food & Beverage, Sales & Marketing, and Maintenance to deliver a seamless guest journey.
• Reporting: Prepare and present regular reports on departmental performance, guest feedback, and key performance indicators to senior management.

Job Requirements

Education and Experience

• Proven experience in a similar leadership role within a luxury hotel environment, preferably five-star standard.
• Thorough understanding of Front Office and Housekeeping operations, with strong knowledge of guest service best practices.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to manage budgets, analyze financial reports, and optimizeresources efficiently.
• Strong organizational skills and attention to detail.
• Proficiency in hotel management systems and MS Office Suite.
• Flexibility to work shifts, weekends, and public holidays as required.
• Relevant hospitality or business management degree/diploma preferred.

Skills and Attributes

• Exceptional interpersonal and communication skills (written and spoken), with fluency in English and preferably one or more additional languages.
• Guest-focused mindset with a passion for delivering memorable experiences.
• Calm under pressure and adept at problem-solving.
• Impeccable personal presentation and professional demeanor.
• Strong sense of discretion and confidentiality.
• Proactive, resourceful, and committed to continuous improvement.

How To Apply

Interested applicants are required to submit the following documents to dembeshhr@gmail.com by 15 October 2025:
• An updated CV highlighting relevant qualifications and experience.
• At least two recommendations from previous employers in similar work.
• A detailed technical and financial proposal indicating expected annual salary. 
Please note for the successful candidate, Dembesh hotel and apartment will provide salary, incentive, full accommodation, transportation and medical.
When applying please indicate the position you are applying for in the subject line of your email.
DEADLINE FOR APPLICATION 15 OCTOBER 2025