Duties & Responsibilities:

Hotel IT Systems Management

• Oversee the daily operation, maintenance, and security of all hotel IT systems including Property Management Systems (PMS), Point of Sale (POS), accounting software, telephony, Wi-Fi, and CCTV.
• Ensure seamless integration between hotel systems (Front Office, Finance, F&B, Reservations, etc.).
• Troubleshoot and resolve hardware, software, and network issues promptly to minimize downtime.Technology Infrastructure & Support
• Manage the installation, configuration, and upgrading of IT hardware, software, and network equipment.
• Provide technical support and training to hotel staff to ensure effective system use.
• Maintain reliable and high-speed internet connectivity for both guests and staff.

Cybersecurity & Data Protection

• Implement and monitor data protection measures in compliance with GDPR and hotel policies.
• Ensure firewalls, antivirus, and security patches are up to date.
• Regularly back up hotel data and establish disaster recovery protocols. Vendor & System Management
• Liaise with external IT vendors, service providers, and system suppliers to ensure smooth service delivery.
• Monitor system licenses, warranties, and renewals.

Support for Guest Services

• Ensure technology-driven guest amenities (Wi-Fi, in-room entertainment systems, mobile check-in/out, keyless entry, etc.) function efficiently.
• Provide technical support for events, conferences, and banquets requiring IT or AV support. Planning & Budgeting
• Develop and manage the IT budget in coordination with the Finance department.
• Plan for system upgrades, replacements, and new technology investments aligned with hotel growth.
• Ensure cost-effective IT operations while meeting service and security standards.

Reporting & Compliance

• Maintain documentation of IT infrastructure, systems, and user guides.
• Generate reports on system performance, downtime, and IT-related expenses.
• Ensure compliance with brand standards and industry best practices.

 Job Requirements

Education and Experience

• Bachelor’s degree in information technology, Computer Science, or a related field (Master’s degree an advantage).
• Professional certifications such as Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Associate (CCNA), or CompTIA preferred.
• Minimum 7 years of IT experience, with at least 5 years in an IT managerial role (hospitality sector experience highly desirable).
• Strong knowledge of network management, cybersecurity, server administration, and database systems.
• Experience with hotel IT systems including Opera PMS, Fidelio, Micros POS, and cloud-based hospitality solutions.

Skills and Attributes

• Exceptional interpersonal and communication skills, with fluency in English and preferably one or more additional languages.
• Proven ability to manage IT projects, budgets, and vendor relationships.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience in training and supporting non-technical staff.
• Ability to work under pressure and provide 24/7 support in case of emergencies.

How To Apply

Interested applicants are required to submit the following documents to dembeshhr@gmail.com by 15 October 2025:
• An updated CV highlighting relevant qualifications and experience.
• At least two recommendations from previous employers in similar work.
• A detailed technical and financial proposal indicating expected annual salary. 
Please note for the successful candidate, Dembesh hotel and apartment will provide salary, incentive, full accommodation, transportation and medical.
When applying please indicate the position you are applying for in the subject line of your email.
DEADLINE FOR APPLICATION 15 OCTOBER 2025