company-logo

Front Office Supervisor

Demebesh Hotel

job-description-icon

Business

Business Administration

Addis Ababa

7 years

1 Position

2025-10-09

to

2025-10-16

Required Skills

Time Management

Fields of study

Business Administration

Hospitality, Food Service and Tourism Management

Full Time

Share

Job Description

Duties & Responsibilities:

Guest Service & Experience

• Supervise the daily operations of the Front Office, including reception, concierge, reservations, and guest services.
• Ensure a warm, professional, and efficient welcome and departure experience for all guests.
• Handle guest complaints, requests, and feedback promptly, ensuring service recovery and guest satisfaction.
• Maintain high standards of customer care and hospitality in line with hotel brand standards.

Operational Supervision

• Monitor and manage front desk operations, including check-in, check-out, room assignments, and billing.
• Oversee cash handling, billing procedures, and compliance with financial policies.
• Coordinate closely with Housekeeping and Maintenance to ensure room 
readiness and prompt service delivery.
• Ensure smooth communication between shifts through proper handovers and logbook updates.

Staff Supervision & Training

• Supervise, train, and motivate front office staff, including receptionists, bell staff, and concierge.
• Conduct daily briefings to communicate hotel policies, occupancy levels, and VIP arrivals.
• Ensure grooming, uniform, and professional standards are maintained at all times.
• Support the Front Office Manager in performance reviews and team development.

Reservations & Revenue Support

• Oversee reservations to ensure accuracy and maximize occupancy.
• Upsell rooms, services, and packages to increase hotel revenue.
• Monitor no-shows, cancellations, and overbookings, and implement corrective actions.

Administration & Reporting
• Prepare daily front office reports, including occupancy, arrivals, departures, and revenue summaries.
• Ensure accurate maintenance of guest records, profiles, and preferences in the PMS.
• Assist in preparing departmental schedules and managing payroll inputs.

Safety & Compliance

• Ensure front office operations comply with hotel policies, local laws, and safety regulations.
• Monitor and enforce security procedures for guest and staff safety.
• Support emergency response procedures and guest evacuation protocols when required.

Job Requirements

Education and Experience

• Degree in Hospitality Management, Business Administration, or related field.
• Minimum 7 years of front office experience, with at least 5 years in a supervisory role (hotel experience essential).
• Strong knowledge of front office operations, reservations systems, and customer service standards.
• Proficiency in hotel Property Management Systems (PMS) such as Opera, Fidelio, or similar.

Skills and Attributes

• Exceptional interpersonal and communication skills, with fluency in English and preferably one or more additional languages.
• Excellent leadership, problem-solving, and organizational skills.
• Ability to handle pressure, multitask, and resolve conflicts professionally.
• High level of grooming, professionalism, and attention to detail.
• Flexibility to work shifts, weekends, and holidays according to operational needs.

How To Apply

Interested applicants are required to submit the following documents to dembeshhr@gmail.com by 15 October 2025:
• An updated CV highlighting relevant qualifications and experience.
• At least two recommendations from previous employers in similar work.
• A detailed technical and financial proposal indicating expected annual salary. 
Please note for the successful candidate, Dembesh hotel and apartment will provide salary, incentive, full accommodation, transportation and medical.
When applying please indicate the position you are applying for in the subject line of your email.
DEADLINE FOR APPLICATION 15 OCTOBER 2025

Fields Of Study

Business Administration

Hospitality, Food Service and Tourism Management

Skills Required

Time Management

Related Jobs

2 days left

Ahlan Ethio Travel Agent

Marketing Officer

Marketing Officer

time-icon

Full Time

0 yrs

1 Position


Bachelor's Degree in : Marketing, Business Administration, Communications or in a related field of study Duties & Responsibilities: - Plan marketing campaigns (online & offline) specific to Umrah services. - Create promotional materials: print (brochures, posters), digital (social media, email, website banners) Required Skills: - Strong communication skills in English and Amharic; Knowledge of Arabic would be an advantage. - Proficiency with digital marketing channels (social media, email marketing, Google Ads etc.). Benefits - Competitive salary package + incentives based on performance. - Friendly work environment with a passionate team. - Strong organizational, analytical, and interpersonal skills.

Addis Ababa

4 days left

Tewodros Gashaw Gobaw

Property Manager

Property Controller

time-icon

Full Time

3 - 5 yrs

1 Position


Bachelor’s Degree in Property Management, Business Administration or in a related field of study with relevant work experience Location: Mexico Road, Next to BGI Ethiopia, Addis Ababa Duties & Responsibilities: - Administration & Governance: Implement HOA policies and Board decisions, maintain accurate records, and ensure compliance with legal requirements - Financial Management: Oversee budgeting, collection of HOA fees, and preparation of financial reports. Monitor expenditures to ensure cost-effectiveness. - Maintenance & Operations: Supervise repair and maintenance of shared facilities, manage service provider contracts (security, cleaning, landscaping, etc.), and conduct regular inspections. - Community Relations: Act as the primary contact for homeowners, handle complaints and inquiries, and maintain effective communication channels. - Strategic Planning: Support long-term property improvement plans and advise on preserving property value.

Addis Ababa

4 days left

Intrinsic Consultancy PLC

Business Analyst

Business Analyst

time-icon

Full Time

2 - 3 yrs

1 Position


Bachelor’s Degree in Business Administration, Economics, Finance, Information Systems or in a related field of study with relevant work experience Duties & Responsibilities: - Assist in gathering and documenting business requirements from stakeholders - Analyze data sets to identify trends, patterns, and insights - Support the development of reports, dashboards, and presentations - Collaborate with teams to improve business processes and workflows - Participate in project planning, testing, and implementation phase - Monitor KPIs and provide actionable recommendations Required Skills: - Strong analytical and problem-solving skills - understanding of SQL or other data querying languages is a plus - Ability to work independently and as part of a tea

Addis Ababa

7 days left

Menkem International Business

Transport Marketing and Sales Manager

Sales Manager

time-icon

Full Time

5 - 10 yrs

1 Position


Bachelor's Degree in Marketing, Sales, Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Develop and implement strategic marketing and sales plans for the transport sales team. - Head-hunt, recruit, and train sales professionals. Plan sales targets, monitor performance, and ensure achievement of company goals. - Build and maintain strong relationships with customers; regularly engage to understand and meet their transport needs. - Identify and pursue new business opportunities to expand the company’s customer base. - Negotiate competitive rates and services with customers and carriers to ensure profitability. - Collaborate with internal teams (dispatch, operations, and finance) to ensure smooth operations and customer satisfaction. - Ensure compliance with industry regulations, company policies, and contractual obligations. - Provide exceptional customer service and resolve issues promptly.

Addis Ababa

about 22 hours left

Tsehay Insurance S.C

Underwriting Officer II

Underwriting Officer

time-icon

Full Time

2 yrs

3 Positions


Bachelor's Degree in Marketing, Business Administration, Management, Accounting, Engineering, Statistics or in a related field of study with relevant work experience

Addis Ababa

about 22 hours left

Frontieri Consult

Trainer – Contract Management / Contract Administration

Trainer

time-icon

Full Time

4 yrs

1 Position


Master's Degree in Management, Business Administration, Finance & Accounting, Law or in a related field of study with relevant work experience Duties & Responsibilities: - Design and deliver a comprehensive training program on Contract Management / Contract Administration. - Use interactive, case-based learning methods to ensure engagement and practical application. - Provide training materials, tools, and reference resources tailored to the organization’s context.

Addis Ababa