Position:  Resource Mobilization and Customer Service Officer (Regional)

No. of positions:   01 (one)

Place of Work: CN Regional Operational Office /Addis Ababa

1. About the Organization:

VisionFund Micro Finance Institution (S.C) is an Institution established according to proclamation No. 40/96 which currently amended to 626/2009 to provide financial services to the productive poor in the rural and urban areas of Ethiopia. VisionFund is currently operating in five of the Regional States of the country. VisionFund MFI is currently looking for candidates for Resource Mobilization and Customer Service Officer Role. The successful candidates will have skills and experience that meet the following requirements:

2. JOB SUMMARY

The Resource Mobilization and Customer Service Officer is responsible for providing technical assistance to regional and Branch office in resource mobilization. He/she supports and evaluates Regional and branch office operations; prepares reports, studies and forwards work improvement methods to the supervisor.      

Duties & Responsibilities:

• Prepares an initial operation plan and budgets and forwards it to the Supervisor;

• Ensures that the saving mobilization guidelines of the Company are in place in all of the Area and Branch offices and follows up their implementation;

• Initiates new changes to be made in the products of the Institution and presents for his supervisor.

• Works with the Business Development and Partnership Department staff on the development of new saving product/s;

• Visits regional and Branch offices and collects opinions and other relevant information from employees and other customers that can contribute to the development and growth of the overall operations of saving;

• Provides technical assistance to Regional and Branch office staff;

• Proposes remedial actions on findings that are not in compliance with the Company’s goals and objectives;

• Ensures that adequate and satisfactory saving and remittance services are provided to the customers by way of obtaining first hand feedback;

• Participates in any study to be carried out to bring about competitiveness in the saving products of the Company and presents study findings for his supervisor.

• Prepares periodic reports on saving mobilization performance of branches and presents to the supervisors.

• Evaluates and reports on the operational performances of Area and Branch offices regarding saving operations and customer satisfaction;

• Follows up the recording and compilation of operational reports on saving mobilization periodically and submits regular status reports to the Supervisor;

• Performs other duties regarding deposit mobilization as may be assigned by her/his supervisor.

Job Requirements

4. Qualification and experience Requirements

A) EDUCATION/TRAINING 

• BA Degree in Banking and Finance, Accounting or equivalent or related. 

B) EXPERIENCE:

• A minimum of 4 years of relevant experience. 

C) TECHNICAL AND OTHER SKILLS

• Ability to provide leadership, communicate effectively, and promote a team approach to enhance staff commitment to successfully implement the Company’s strategic plan;

• Demonstrated technical and managerial ability, sound judgment, ability to interact and work effectively with others at all levels;

• Good conceptual understanding of participatory approach and sustainable development;

• Firm belief in teamwork and gender equality;

• Basic computer skills and excellent written and oral communication skills. 

  Terms of Employment:      Permanent

  Salary:    VF MFI has an attractive salary

  Closing Date:   October 13, 2025

4. How to Apply:

Candidates who fulfil the above requirements can submit the application letter, updated curriculum vitae with names and addresses of up to 3 references and non-returnable copies of credentials in person to: CN Regional Operation office (Piassa - Sabura Babur) or through link VFE_Vacancy@wvi.org

Note: -   Only short-listed candidates will be contacted for subsequent assessment

Women applicants are highly encouraged to apply!