The Housekeeping & Laundry Manager supervises all housekeeping staff and has the authority to hire or terminate employees. This role includes planning and assigning work assignments, training new recruits, auditing and inspecting the work of housekeeping personnel, and requisitioning supplies. The manager is also responsible for managing the departmental budget.
Duties and Responsibilities:
Supervise all housekeeping employees, hiring new staff as needed and terminating staff when necessary. Take disciplinary action when policies are not followed. Evaluate employees for potential promotions as openings arise.
Plan the work for the housekeeping department, distributing assignments accordingly. Delegate regular and special duties to housekeeping staff. Schedule employees and assign extra days off based on occupancy forecasts. Maintain a time log for all employees in the department.
Recruit and train new employees, pairing them with experienced staff for initial training. Regularly check on their work and review supervisor reports regarding their performance. - Approve supply requisitions, including items like spreads and bathroom rugs. Maintain a lost-and-found department and manage all lost-and-found items, determining rightful owners and sending correspondence as needed.
Prerequisites:
Strong leadership abilities and organizational skills
An entrepreneurial mindset, with the ability to think outside the box - Capable of driving change and identifying operational efficiencies across the network
Job Requirement
Education
- Degree in hotel management
Experience:
- A minimum of 8 to 10 years of experience, including at least 3 to 5 years in a similar role
- Strong operational and technical knowledge
- Pre-opening experience is a distinct advantage
- Special knowledge: proficiency in one or more foreign languages is desirable
Bachelor's Degree or Diploma in Hotel Operation or in a related field of study COC Level 1 in housekeeping with relevant work experience
Duties & Responsibilities:
- Managing staff, ensuring cleanliness, inspecting areas for quality, managing inventory, and handling guest issues.
- Oversee daily operations, resolve issues, motivate the team, and handle staff scheduling and absences.
- Conduct orientation and refresher training on cleaning procedures, safety, hygiene standards, and equipment usage.
