Location: Addis Ababa, Ethiopia

Company: TradeEthiopia B2B Company

Employment Type: Full-time

Deadline: November 30,2025

Gender: Female

Quantity: 10

Starting Date: As soon as possible

TradeEthiopia is a pioneering B2B company dedicated to connecting Ethiopian and African businesses with the global market. Through our services such as B2B matchmaking, import-export facilitation, trade expos, business training (TESBINN), media (TradeEthiopia Business TV), and digital marketplace platforms, we empower exporters, SMEs, cooperatives, and entrepreneurs to thrive in international trade.

We are seeking a Customer Success Officer who will be the bridge between our services and our clients. The ideal candidate is proactive, customer-focused, and able to provide strategic support to help clients succeed across all TradeEthiopia platforms and services.

Key Responsibilities

• Serve as the primary point of contact for clients, responding to inquiries and managing client relationships.

• Support customers across all services, including Tesbinn training programs, Ethio-International Expo, Enisra job platform, and our export/import facilitation services.

• Provide onboarding assistance, user education, and technical guidance on how to use TradeEthiopia’s platforms effectively.

• Monitor client satisfaction and develop tailored solutions to improve retention and engagement.

• Identify opportunities to upsell or cross-sell additional services.

• Act as a liaison between clients and internal departments (sales, IT, events, training).

• Track customer issues, maintain records, and ensure timely resolution using CRM tools.

• Collect and analyze feedback for continuous improvement of services.

• Assist during trade events, expos, and webinars as a support contact.

• Identify and connect buyers with suppliers across various industries.

• Use social media, email, phone, and telemarketing to handle buy/sell requests.

• Facilitate B2B matchmaking services for businesses seeking trade opportunities.

• Act as a liaison between companies and potential business partners.

• Provide training on B2B networking, trade facilitation, and sales strategies.

• Organize workshops, webinars, and mentorship sessions for businesses and partners.

• Guide businesses on market access strategies, investment facilitation, and trade regulations.

• Report directly to the Customer Success and Operations Manager on key activities.

• Prepare and arrange meetings with partners, sponsors, and stakeholders.

• Ensure smooth facilitation of local, regional, and international trade and investment activities.

• Track and analyze market trends to improve B2B engagement strategies.

Job Requirements

Required Qualifications

• Bachelor’s degree in international relations, International Trade, or related fields.

• Minimum of 3 years’ experience in customer success, B2B support, sales coordination, or related roles.

• Strong understanding of B2B ecosystems, trade facilitation, or e-commerce platforms is a plus.

• Who work on international trade and knows about international trade.

• Excellent verbal and written communication skills in English and Amharic.

• Skilled in Microsoft Office, Google Workspace, WhatsApp Business, email tools, and CRM platforms.

• Highly organized, solution-oriented, and able to work under pressure.

• Passion for trade, entrepreneurship, and client empowerment.

• Knowledge of additional languages (e.g., French, Arabic, and Chinese) is an advantage.

What We Offer

• A dynamic and impactful working environment.

• Opportunities to grow with one of Ethiopia’s fastest-growing trade platforms.

• Exposure to international markets, expos, and professional networks.

• Performance-based incentives and growth pathways.

How To Apply

Send your CV, cover letter, and references to:

Email: job@enisra.com

Subject Line: Application on Customer Success B2B & Business Event 

Phone: +251907597231

Website: www.tradethiopia.com