The Mall Receptionist is the first point of contact for mall visitors, providing excellent customer service, answering inquiries, and ensuring a welcoming and safe environment for all. This role also involves managing administrative tasks, such as handling inquiries, directing visitors, and maintaining the reception area.

Mall Receptionist is focusing on customer service, administrative tasks, and maintaining a positive mall environment:

Duties & Responsibilities:

• Customer Service

• Greet and welcome all mall visitors with a friendly and professional manner.

• Answer phone calls promptly and efficiently, providing accurate information and directing calls appropriately.

• Address and resolve customer inquiries and complaints in a timely and courteous manner.

• Provide information about mall services, events, and tenant locations.

• Maintain a clean, organized, and welcoming reception area.

• Assist with lost and found items.

• Administrative Tasks:

  • Manage visitor check-in/out procedures.

  • Maintain accurate records of visitor inquiries and complaints.

  • Assist with scheduling and coordinating mall events or activities.

  • Handle incoming and outgoing mail and deliveries.

  • Maintain a tidy and presentable reception area.

  • Assist with other administrative duties as assigned.

• Safety and Security:

• Follow all mall security protocols and procedures.

• Monitor and report any suspicious activities or safety concerns to the appropriate authorities.

• Assist with emergency procedures as needed. 

Job Requirements

Qualifications:

• Education: First Degree in any field /Graduated after 2023/

• Experience: Previous customer service or receptionist experience is preferred.

Required Skills:

• Excellent customer service and communication skills.

  • Proficiency in basic computer skills (Microsoft Office).

  • Ability to handle stressful situations calmly and professionally.

  • Ability to speak and write fluently in Amharic and English. Ability on Other Ethiopian Language also preferred. 

  • Strong organizational and time management skills.

  • Ability to work independently and as part of a team.

Physical Requirements:

• Ability to stand for extended periods of time.

• Ability to lift and carry light objects.

• Ability to communicate effectively in person and over the phone.

How To Apply

Interested & Qualified candidates can send their CV through email address destakiflemoges@gmail.com or they can apply in person in the following address- Dembel City Center Adminisitraion Office, 4th floor.