Services Sales & Payment Collection Manager is responsible for overseeing a company's outstanding payment collection (Receivables), which includes developing strategies for collecting outstanding payments, managing a team of collectors, and ensuring compliance with laws and regulations. Their role is critical for maintaining a company's cash flow and financial health by reducing receivables and improving collection rates. Key duties involve setting targets, analyzing performance, handling escalated cases, and collaborating with other departments. In addition, the manager is responsible on ensuring SLA contracts are renewed timely and its payment collected as per the SLA contract terms and condition. 

Major Duties and Responsibilities:

• Ensure immediate collection of documents about the delivered goods/ service to be inspected or test for proper collection follow-up. 

• Follow up and ensure the delivery of inspection report from the responsible Client Department to the Procurement and Finance department of the Client.

• Develop and implement collection strategies and procedures to minimize outstanding payment collections. 

• Lead, train, and motivate a team of collection officers. Monitor their performance, set targets, and provide coaching

• Handle escalated customer issues, disputes, and negotiate payment plans for escalated cases. 

• Prepare periodic financial reports on key performance indicators, such as collection performance and aging analysis, to senior management. 

• Work with other departments, such as finance, legal, and sales, to create a cohesive approach to collect outstanding payment collections 

• Act as the primary point of contact for client billing and financial communications post-sales.

• Coordinate with internal project, service, and delivery teams to ensure accurate and timely invoicing based on project milestones or SLA terms.

• Monitor accounts receivable, follow up with clients on outstanding payments, and resolve any billing discrepancies diplomatically.

• Ensure all client payments are collected in accordance with agreed terms and SLA timelines.

• Build and maintain strong client relationships to support long-term account satisfaction and retention.

• Collaborate with legal and finance departments to enforce contractual payment terms when necessary.

• Assist in contract reviews to ensure alignment between commercial terms, SLAs, and billing practices.

• Identify and implement process improvements to streamline billing, collections, and client finance interactions.

• Ensure timely signing of Service Level Agreement (SLA) with Clients. 

• Prepare and negotiate SLA prices. 

• Review SLA contract in collaboration of customer support Service department and Legal department and ensure the terms and conditions of the SLA contract is as per the company acceptable terms and conditions. 

Job Requirements

Qualifications Requirements  

• Bachelor’s degree in finance, Business Administration, Accounting, or related field.

• 5+ years of experience in client finance management, billing, or accounts receivable — preferably in banking, IT solutions, or service delivery industries.

Essential skills

• Leadership: Ability to lead, manage, and motivate a team. 

• Communication and negotiation: Strong skills in communicating with customers and negotiating payment arrangements and interpersonal skills to manage client relationships professionally.

• Analytical skills: Ability to analyze data, identify trends, and forecast recovery rates. 

• Problem-solving: Proactive approach to resolving issues and handling difficult conversations professionally. 

• Legal knowledge: Understanding of relevant debt collection laws and regulations. 

• Technical proficiency: Familiarity with collection software, ERP Systems and other relevant financial systems (e.g., SAP, Oracle, QuickBooks, etc.)., Strong understanding of SLAs, service-based billing, and project finance.

How To Apply

• Only qualified & interested candidates are encouraged to apply for this vacancy position: 

• For online Applicant, please attaché and send with your updated CV & credentials copy; stating the position (HR data management assistant) on the subject line; and mail to recruitment@motiengineering.com, making CC to vacancy@motiengineering.com.” Or 

• physically drop:
  Bring your updated CV and a copy of your credentials to our office, located at: “Africa Avenue, Mega House/Building, 3rd Floor, Office No 309/307." FFor further information contact Tel: +251114702142 / +251114701635 / +251114702015