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Customer Service Head - automotive

Hagbes Pvt. Ltd. Company

job-description-icon

Engineering

Mechanical Engineering

Addis Ababa

5 years

1 Position

2025-10-30

to

2025-11-30

Required Skills

monitor customer service

Fields of study

Automotive Technology

Mechanical Engineering

Full Time

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Job Description

Duties & Responsibilities:

  • Supervising day-to-day operations in the customer service department.

  • Responding to customer service issues in a timely manner.

  • Creating effective customer service procedures, policies, and standards.

  • Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.

  • Maintaining accurate records and documenting all customer service activities and discussions.

  • Assessing service statistics and preparing detailed reports on your findings.

  • Staying informed on the latest industry techniques and methods.

Job Requirements

  • BSC degree in Mechanical Engineering, Automotive Technology or relevant field.

  • A minimum of 5 years or above proven experience in customer service.

  • Outstanding written and verbal communication skills.

  • Good understanding of customer service management practices and techniques.

  • Excellent leadership and interpersonal skills.

How To Apply

Qualified and Interested Applicants can submit their Education Certificates, Work Experience and CVs via THIS LINK until November 15, 2025

Fields Of Study

Automotive Technology

Mechanical Engineering

Skills Required

monitor customer service

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