About Legacy Real Estate Company:

Legacy Real Estate Company is a reputable property management and development firm specializing in the management of both commercial and residential real estate assets. The company is dedicated to delivering exceptional value to property owners and tenants through efficient operations, financial integrity, and outstanding service. Our portfolio includes office buildings, retail spaces, and residential communities, with a strong focus on sustainable growth and community satisfaction.

The Operations Manager will oversee the day-to-day management of Legacy Real Estate’s property portfolio, ensuring smooth operations, financial accountability, tenant satisfaction, and compliance with all legal and regulatory requirements. Reporting directly to the Managing Director, this role requires a seasoned professional with a strong background in property management, financial oversight, and leadership. The Operations Manager will play a key role in optimizing operational performance and enhancing the company’s reputation for excellence.

Duties & Responsibilities:

1. Financial and Legal Management

• Manage property budgets, monitor financial performance, and prepare periodic financial reports for ownership.

• Oversee rent and fee collection processes, ensuring timely payments and enforcing company policies on delinquencies.

• Ensure compliance with all local real estate laws, lease regulations, and homeowner association (HOA) requirements.

• Negotiate, draft, and manage vendor, contractor, and service provider contracts to achieve cost efficiency and quality standards.

2. Operations and Maintenance Management

• Supervise building operations, including preventive maintenance, inspections, and repair activities.

• Manage relationships with vendors and contractors, ensuring high-quality and timely service delivery.

• Provide excellent tenant service by promptly addressing inquiries, complaints, and maintenance requests.

• Develop and implement emergency preparedness plans and coordinate responses to urgent operational issues.

3. Communication and Interpersonal Skills

• Communicate effectively with tenants, owners, HOA members, and service providers through clear, professional correspondence and meetings.

• Coordinate multiple property operations, prioritizing tasks and resources efficiently.

• Apply strong analytical and problem-solving skills to address and resolve operational or tenant-related challenges.

• Mediate disputes diplomatically between tenants, owners, and HOA representatives to achieve fair, practical solutions.

4. Administrative, Technology, and Leadership

• Oversee HOA management, including organizing meetings, implementing board decisions, enforcing rules, and maintaining transparent resident communication.

• Support leasing and marketing efforts by promoting available units, screening potential tenants, and administering lease agreements.

• Utilize property management software (PMS), CRM systems, and Microsoft Office tools to streamline communication, reporting, and workflow efficiency.

• Foster strong relationships with internal teams and stakeholders to support collaborative and transparent operations.

• Track project and departmental progress, ensuring timely completion of objectives and deliverables.

• Provide regular operational and financial performance reports to the Managing Director and other senior leaders.

Job Requirements

Qualifications & Requirements:

• Bachelor’s degree in business administration, Finance, Public Management, Marketing, or a related field.

• 3–5 years of proven experience in property or real estate management, including commercial and residential portfolios.

• Strong understanding of real estate financial management, budgeting, and reporting.

• In-depth knowledge of local property laws, lease regulations, and HOA governance.

• Proficiency in Microsoft Office, property management software (PMS), and CRM systems.

• Excellent leadership, communication, and organizational skills.

• Demonstrated ability to manage multiple priorities and meet deadlines in a dynamic environment.

• Strong interpersonal and conflict-resolution skills with a client-focused approach.

How To Apply

interested and qualified applicants must submit their updated CV in PDF format to “nahom.solomon@ethiojobs.net” using the subject line “Operations manager - Legacy Real Estate”.