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Customer Service Supervisor-Internal/External

Shabelle Bank

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Business

Business Management

Harar

3 years - 5 years

1 Position

2025-11-04

to

2025-11-11

Required Skills

provide high quality customer service

Fields of study

Accounting

Economics

Full Time

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Job Description

Job Objective: Manage the cash of the branch, coordinate and coach the activities of the customer service officers, provide an optimal customer service by ensuring service-related digitalisation meets the customer expectation and ensure growth by managing marketing campaigns. Making sure the financial and operational activities of the Branch are in line with the Bank’s policies, procedures, applicable laws and regulations.

Key Responsibilities: 

  • Open and administer the Primary Vault dually with the Branch Manager and solely administer the Secondary Vault. 

  • Initiate cash consignments to/from Treasury by maintaining the established cash holding limit of the Branch, and supply cash against signature to the cashier for the day’s operations and make the necessary replenishments.

  • Receive, verify, lodge and withdraw cash to/from Primary and Secondary Vault and post transaction related to cash deposit/withdrawal to/from vault in the System.

  • Open and assign till for Customer Services Officers, and control their Till limits. 

  • Collect/deliver cash from/to the Customer Service Officers.

  • Authorise transfer of cash from Vault to Till and from Till to Vault. 

Job Requirements

  • Master’s Degree/BA Degree in Economics, Management and Accounting or other Business-related fields.

  • Experience 3/5 years of banking/Microfinance operation experience, respectively. Knowledge of IFB will be advantageous.

How To Apply

Applicants who meet the above requirements are required to submit a short CV in PDF format, not exceeding 3 pages, via THIS LINK Please note that hard copies or physical applications will not be accepted.

Shabelle Bank reserves the right to cancel the advertised position at its discretion. Additionally, the Bank does not charge any fees at any stage of the recruitment process.

Fields Of Study

Accounting

Economics

Skills Required

provide high quality customer service

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