Location: Addis Ababa, Ethiopia
Company: AGL Logistics Ethiopia S.C.
Employment Type: Permanent
Application Deadline: November 15, 2025

AGL (Africa Global Logistics) is the reference multimodal logistics operator (port, logistics, sea and rail) in Africa. The company is now part of the MSC Group, a leading shipping and logistics group. Having developed its expertise over more than a century and with more than 23,000 employees working in 49 countries, AGL provides its African and global customers with global, customized and innovative logistics solutions, with the goal of contributing in a sustainable way to the transformations of Africa.

1. JOB PURPOSE & MAIN MISSIONS: 

• Supervise the execution of logistics works for a specific client portfolio

• Take charge of the related communication with the clients

2. POSITION IN THE ORGANIZATION CHART 

Sea freight Manager

Client Operations Manager

 3. INTERNAL DIRECT COLLABORATORS 

• Operators

• Customs declarants

• Invoicing Clerks

• Delivery/Port Clerks

• Customs Clerks 

• Shipping Lines Clerks

• Documentation & FCVR Clerk

• Drivers

• Implants

• Archives

• Transport department

• Disbursement control

• Credit control 

• Sea freight/Airfreight Logistics Solutions Manager

  EXTERNAL DIRECT COLLABORATORS

• Clients

• Shipping Lines

• Djibouti Agent 

• Government Agencies

• Subcontractors

4. MAIN TASKS AND RESPONSIBILITIES DETAILS

      Manage the team (File Operator)

• Inform the team of the entity strategy/ evolutions and communicate on required alignments

• Set goals in terms of quality of service

• Assess the performance of the File Operator

• Develop & maintain the competencies

• Ensure a smooth transfer of files/issues when the change of File Operator 

• Ensure the correct application of the induction program for newcomers 

• Apply for leave management policy

     Manage the operational relationship with the client

• Receive the transit orders from the client (tariffs already validated through a quotation). In case of new business (new or existing client). 

• Request missing documentation and more detailed instructions if necessary

• Inform the client of the file processing progress (standard or specific report, according to quotation)

• Alert the client in case of operational issue (potential or real)

• Provide support to credit control in case of cash collection issue

     Monitor file processing

• Ensure that SOPs are applied at each step of the business process

• Allocate the files to be processed to Operators

• Validate the opened file before the process begins (for clients exceeding their credit conditions, escalate to SALSM for validation)

• Check the file processing progress (each process component must work properly without delay) and ensure that the different process steps are well done from a physical point of view (documentation) or electronic one (step update capture in the business software)

• Assist Operators and other staff members in case of an operational issue

• Archive regularly the files (physically & electronically, once a month at least)

• Implement all necessary actions to improve the quality of processing (process, request for additional resources, computers...)

• Control quality of formalization & documentation of the files

     Ensure that operations are performed with respect to gross margin & disbursements anticipated when the quotation has been issued

• Get & know exactly the detail of the quotation related to operations in progress

• Select the most adapted means to the operations to be performed, with respect to quotation validated by the client (preferences)

• Validate the supplier’s invoices file allocation & amount (submission by Operators)

• Validate the client invoices and corresponding attachments (must fit with quotation & submission by Operators)

• Check the disbursements of each file

• Alert/Inform SALSM when the quotation is not compliant with operations to be performed

     Control the costs of the COM unit

• Monitor the cost level of the COM (in line with the budget). It includes salary, extra-hour follow-up, special fees…

• Control those costs allocated to COM unit belong to it

     Alert/Inform Management 

• Alert SALSM in case of significant operational issues (impact on quality of service, invoicing, sensitive client...)

• Inform SALSM and Sales department of all quotations non-compliant with COM goals (gross margin, turnover, feasibility...)

• Identify & work on the issues raised during the file processing whether in the responsibility scope or not

Job Requirements

5. PERSONAL QUALITIES REQUIRED

• Organised

• Natural Leader

• Team player

• Self-Starter

• Problem Solver

• Ability to work to tight deadlines

• Ability to drive a team to work to a common goal.

6. QUALIFICATION:

• MA/BA Degree in any social science fields 

• At least 6/8 years’ experience as Client Operation Manager

• Excellent communicator

• Experience working in a multinational company is preferred.

7. TOOLS

• Business software’s reports (WAY)

• Financial report: Detail of the costs per COM (monthly)

• Standard Operating Procedures

• HR support tools and documents

8. KNOWLEDGE:

• In-depth knowledge of international logistics, freight forwarding, customs regulations, and supply chain solutions.

• Understanding of Incoterms, import/export documentation, and global trade compliance.

9. SKILLS:

• Strong negotiation, communication, and presentation skills.

• Ability to build and maintain client relationships at all levels.

• Excellent problem-solving and decision-making abilities.

• Proficiency in Microsoft Office Suite.

10 KEY COMPETENCIES:

• Results-oriented and driven to achieve targets.

• Self-motivated with strong initiative and ability to work independently.

• Strong organizational and time-management skills.

• Ability to adapt to changing market conditions and client demands.

• Strong team player with excellent collaboration skills.

What We Offer:

• Competitive Salary and benefits package

How To Apply

Please submit your CV/resume and a cover letter through 

et004-ethiopia.recruitment@aglgroup.com  with the subject line Client Operations Manager 

Only shortlisted candidates will be contacted.