Reports to: Project Manager

Location:  Addis Ababa

Contract Term: Full-time Position, Fixed Term Contract

No. of Positions: 01

Salary Scale: As per the scale of the organization

Date posted: November 6, 2025

Deadline: November 15, 2025

Category: Information Technology

REACH Ethiopia is a legal entity established as a local non-governmental organization under the law of the Federal Democratic Republic of Ethiopia by Proclamation No. 1113/2019, licensed and bearing Certificate No: 3020 from the Ethiopian Authority for Civil Society Organizations. REACH Ethiopia invites interested individuals with experience in providing IT helpdesk support to undertake the following responsibilities.

Duties & Responsibilities:

• Serve as the first point of contact for users seeking technical assistance over the phone or instant messaging applications

• Performing remote troubleshooting through remote desktop access and diagnostic techniques

• Ensure that facilities stay connected to the central server and track issues in connectivity.

• Communicate unresolved issues and feedback to developers and product managers in an organized and timely manner.

• Exercise patience under busy days, difficult users, or less-than-optimal connectivity situations

• Record support requests and resolutions and report to the supervisor periodically

• Perform any other relevant activities as assigned by the supervisor

Job Requirements

Education, Experience, Skills Requirements

• Bachelor’s Degree in Information Systems or related field

• At least 2 years of practical IT helpdesk support experience in a similar position

• Good understanding of computer systems, MS Office applications, mobile devices, and other tech products

• Background in health information technology and experience in Health information systems is advantageous. 

• Excellent written and verbal communication skills

• Able to work in a team and can also work independently under pressure.

• Fluency in spoken and written English and Amharic is required

How To Apply

Only candidates meeting the required qualifications and experience are invited to send their application letter and CV as one document  through the following three step process:

Fill out the mandatory application form using the following THIS LINK within ten (10) days from the first appearance of the announcement.

Attach your application letter and updated CV as a single document(1 pdf) through the system 

Check your email and make sure you receive an automatic response acknowledging receipt of your application

REACH Ethiopia is an Equal Opportunity Employer and encourages applications from all qualified individuals regardless of race, religion, national origin, sexual orientation or disability.