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Customer Service Officer II

Hijra Bank

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Business

Business Administration

Addis Ababa

1 Position

2025-12-24

to

2026-01-03

Required Skills

monitor customer service

Fields of study

Accounting

Economics

Full Time

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Job Description

To enhance customer satisfaction by serving them with due care and maximum efficiency, and promote the Branch’s resource mobilization effort by cross-selling the Bank’s products.

Main Duties and Responsibilities:

  • Collect and deliver cash from and to the ‘Till’ Administrator.

  • Receive and pay cash from customers after proper identification, verification,n and posting transactions.

  • Perform account opening and closing, receive applications for and set up Sweep, Standing Order, Amendments, Refund, and Revokes. 

  • Prepare and issue cheque books and passbooks, and provide bank statements for customers on request.

  • Check and countersign vouchers, process standing instructions, accept stop payment orders from customers, and obtain supervisor approval.

  • Send credit summary and outward cheques to Head Office, and perform special (RTGS) and bulk cheque clearance activities.

  • Assist customers at the counter in filling forms, opening new accounts, transferring forms, and collecting payments.

  • Exchange notes and coins for customers, and sort, arrange,e and wrap notes by denominations in bundles of hundreds.

  • Sort daily tickets, take run-ups to check againstthe summary total, check and balance physical cash with the Branch Till Administrator, and journalize daily transactions.

  • Collect and validate Original Payment Instruments against the System, collect deposits of cheques and other financial instruments, and prepare and issue Payment Instruments.

  • Determine charges for services requested, collect deposits or payments, or arrange for billing. 

  • Identify and review accounts to be closed, receive requests to close account and follow the steps within the system prompts to close the accounts and bring them to a zero balance to get the accounts flagged as closed.

  • Receive customer complaints or inquiries, resolve issues within one’s scope of authority, or answer queries, and refer unresolved customer grievances to the Customer Service Supervisor for further investigation. 

  • Educate customers about the Bank’s products whenever opportunities allow for this and without damaging service delivery performance. 

  • Record potential sales leads and refer or route to an account manager/relationship manager. 

Job Requirements

Qualification: 

  • Bachelor’s degree in Accounting, Management, Economics, or related fields.

Experience: 

  • Two years of related Banking experience.

  • IFB training Certification is advantageous.

Duty station:

  •   Addis Ababa, Jigjiga, Sherkole (Benishangul-Gumuz Region)

How To Apply

Interested and qualified applicants should submit their, application letter, updated resume/CV, Experience and Educational Certificates within ten (10) days time from the date of this vacancy announcement THIS LINK

Fields Of Study

Accounting

Economics

Skills Required

monitor customer service

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