Job Expired

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Junior Call Center Operator

My Hello Communications PLC

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Business

Logistics Management

Addis Ababa

0 years - 2 years

1 Position

2025-10-17

to

2025-11-08

Required Skills

analyze call center activities

Fields of study

Business

Full Time

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Job Description

We are seeking a dedicated and enthusiastic Call Operator to join our team. The ideal candidate will be responsible for handling incoming and outgoing calls, providing excellent customer service, and ensuring that all inquiries are addressed promptly and effectively.

Required Number: 1

Duties & Responsibilities:

  • Answer incoming calls in a professional and courteous manner.

  • Provide information to customers regarding products, services, and company policies.

  • Handle customer inquiries, complaints, and requests with a focus on resolution and customer satisfaction.

  • Make outbound calls for follow-ups, surveys, or promotional purposes as required.

  • Maintain accurate records of calls and customer interactions in the database.

  • Collaborate with other departments to resolve customer issues and provide feedback on recurring problems.

  • Adhere to call scripts and protocols to ensure consistent communication.

Job Requirement:

  • Education: Educational Background in a related field of study

  • Experience: 0-2 years

How to Apply:

Fields Of Study

Business

Skills Required

analyze call center activities

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