Job Expired

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Call Centre Operator

Ahununu Trading PLC

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Business

Marketing Management

Addis Ababa

1 years - 1 years

1 Position

2024-09-30

to

2024-10-30

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Marketing

Full Time

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Job Description

Under the general direction and supervision of the COORDINATOR, CALL CENTER AGENT is responsible for place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information and a member of the primary contact team for consumers interested in the service we offer and will be responsible for assisting them in completing purchases online and over the phone, also inform customers of the service terms and features and project a professional company image through voice and online interactions.

Required Only: Female Only

Detail Duties and Responsibilities:

  • Answer incoming calls and respond to customer’s emails.

  • Manage and resolve customer complaints.

  • Sell service and place customer orders in the computer system.

  • Identify and escalate issues to supervisors.

  • Provide service information to customers.

  • Research required information using available resources.

  • Research, identify, and resolve customer complaints using applicable software.

  • Route calls to appropriate resources.

  • Manage inbound and/or outbound calls.

  • Follow various communication scripts when speaking to a caller.

  • Identify customer needs, answer questions and solve problems.

  • Up-sell services when possible.

  • Build sustainable customer relationships.

  • Other duties as assigned

Job Requirements:

  • Education: Educational background in a related field of study with relevant work experience

  • Experience: 1 Year and above working experience

How to Apply:

Fields Of Study

Marketing

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